Utente ospite
5 novembre 2023
Staff were dismissive and rude. We did "glamping" and while the tent was big, it was freezing. It rained a lot while we were here and the tent was damp and smelly (to the point where unused towels were damp from being in the tent, as were our clothes). I asked for a heater but staff said "no", and told us that we choose glamping and this is how it is. As we flew from Melb, we did not have capacity to pack a small heater. In addition, reception staff reluctantly gave us enough toilet paper to last our stay, but we had to ask for it. I think for $176 per night, it's alright to provide a roll of toilet paper per day (we paid for 5 nights). Even asking for extra bin liners was a hassle for them, and they only gave it to us when we asked if they wanted us to put the rubbish directly in the kitchen bin. Much more I could say, but will leave it at that. Don't like being treated like we are a nuisance when we've paid good money to be here. Wouldn't recommend this place. Apparently new managers or owners. We cut our losses and left a night early. They were very clear - no refund. They lost us and our future money as we wouldn't book here ever again. Will also be telling our friends and family not to use this place.
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