Hotel in zona Kinex Arena, Red Deer

Spent 10nights here, staff very friendly and helpful. Our fridge didn't work but we were given a new one the same day. Bed was clean and comfortable, while the room was of an acceptable cleanliness. Water was really hot with towels and toilettries beingregularly changed.Breakfast was great, plenty of unlimited options. We had to extend our original stay and it was arranged with no issues. Would definitely recommend and stay again.

We decided to stay close to home for our anniversary and try this newly renovated and a repurposed resort. Our experience in the order we did things Arrived at 5 pm. Check in took forever as other customers had a million questions and were chatty. Probably 20 to 30 min to get checked in and only 3 check ins in front of us. Dropped our bags in room and went for dinner HIY STEAK restaurant Staff - super friendly and awesome I had Steak with broccolini and mushrooms. And it was perfect and excellent Wife had lobster Mac and cheese. She couldn’t eat it as it was dry and super fishy tasting. It’s not really a steak house atmosphere. More of a mom and pop little town restaurant. ****** Nice. Clean. And what you would expect. Although we did expect it to be much bigger considering the hype we heard around it. LOUNGE in Lobby Wife wanted something to eat as she never really got dinner so we stopped here. Staff was friendly and that was about it Took over 20 minutes to get a drink and over 45 minutes to get food. Customers all around us were waiting forever for things. One guy got a salad and then waited 15-20 minutes for utensils. Food was not great and service was just horrible. My wife got mad at me for tipping. Which took 20 min to get bill almost. We were here forever for a quick drink and snack. Also drinks were very watery. We both doubt there was alcohol in them. Then we went to our room……….. This was one bedroom suite Earlier when dropping bags we saw how out of date the rooms were but knew hotel was old but that was it we left. When we returned for the night we found a mess of items that just disgusted us. Bedroom has no ventilation and was super hot. There were stains all over carpet and under end tables has not been vacuumed in a long time. Living room. TV was shattered, wall paper damaged and pealing, stains on floor and lampshade, carpet had string hanging everywhere. Snot on the wall. Was just unbelievable. Bathroom. Where do I start… there was a smudge of what looked like blood by the door handle, door handle was trying to cover a hole in door. Caulking on counter was just pasted over what appears to be mold. The tub surround had mold on walls, drain was gross, roof in disrepair. Big dirt smudge on roof and air vent not cleaned in long time. So we decided to call the front desk. Main thing was I did not want to be charged for a broken TV. Desk was polite but because they were fully booked they were not willing to do anything. Wouldn’t even send someone to look. I asked for refund and we would leave. But because I booked through ******* it was out of his hands. Like he just didn’t care to try to help. I called ******* and thankfully they were a great help. Got me a refund. We grabbed our bags and left hotel at like 10:30 pm As we left I wanted to make sure we were not going to be responsible for TV and the desk said ya that was last guest and he was charged for it. ?????? Why was it not fixe

We stayed here while in between moving house, the hotel staff are super nice! The room was clean and the beds were comfortable! We were super stoked that the aircon was freezing as it was boiling outside. Didn’t use the gym or pool but lots did and seemed to enjoy it from what we could see. Would stay again

I brought a motorcoach group in for a 2 night stay and would absolutely come back. Not only were the rooms clean and sustainable products being used, the location is within walking distance to a mall and lots of great restaurants. The staff were very caring and attentive. They would always greet us with a friendly smile as we were coming in or out of the lobby. One of my travelers left a bag in their room and Christine from Front Desk/Group Sales helped by not only facilitating its return, but also driving part way to Calgary where another driver was able to meet her and pick it up for the remainder of the journey. Both my guest and I were amazed by her going so far out of her way to help us. We'll definitely be back when staying in Red Deer.

Stay was perfectly awesome. Rooms and amenities were superb. Staffs are friendly and amicable. Had a wonderful getaway from our mundane life. ‘Twas indeed a beautiful experience away from the hustle and bustle of the city. Great stay with family and will highly recommend to friends and families. Such a nice hotel! Kudos!

This hotel is beautiful, clean and offers great amenities. The manager, Chamath was very professional and accommodating to my needs which I very much appreciated after a long day of travel. The rooms and common areas were clean and well cared for. I would definitely stay here again. Thank you!