Welcomhotel by ITC Hotels, Katra

I had a truly wonderful stay at ITC Katra and wanted to take a moment to appreciate the exceptional service I received during my visit. A special shoutout to Jagdev and his incredible F&B team for going above and beyond to make our experience memorable. From the warm hospitality to the thoughtful touches, every meal at Welcom Cafe was not just delicious but also served with genuine care and attention. It’s rare to come across such dedication and professionalism — and it made all the difference. Thank you once again, Jagdev and team, for your outstanding service. You made our stay all the more special!

The staff was very friendly restaurant proper cleaned food soo delicious staff very friendly specially Jaydev Ji vishal Ji chef Ankit is too good special thanks all staff members thank and visit again thank u itc Katra

I recently had the unfortunate experience of staying at the ITC Welcome Hotel in Katra, and I must say, with over 300+ nights of stays across hospitality chains globally, this particular visit has undoubtedly set a new benchmark—for how not to welcome a guest. We checked in at approximately 9:00 PM, a time when there was absolutely no rush or crowd at the property. Yet, what should have been a smooth and pleasant onboarding turned into an unnecessarily sluggish and disheartening ordeal. It took over 30 minutes just to have a room assigned—not due to overbooking or peak traffic, but due to sheer inefficiency and lack of coordination at the front desk. The check-in process lacked even the most basic courtesy or clarity you’d expect from a brand carrying the ITC name. To add insult to injury, the assigned Club Room was in a completely non-operational state. The air conditioning was non-functional, and to our surprise, the television didn’t work either. The first hour of our stay was spent flagging issues and waiting for the room to be brought to basic livable standards—a completely avoidable drain on our time and energy, particularly in a destination known for its spiritual and serene ambiance. Now comes the most perplexing moment of our stay—Upon requesting clarification about the inclusions in our booking, I merely inquired about the buffet offerings and meal inclusions (as is standard), only to be told by the gentleman at the desk, Mr. Sagar, that he “apologized for the confusion” and would arrange to send the food to our room. At no point were we explicitly informed that meals were not included in our voucher, nor were we advised to order à la carte—something that any trained front desk associate should have clearly communicated. Imagine our surprise the following morning when, after a simple conversation with the restaurant team clarified the meals were indeed not covered, we decided to seek clarity from the Front Office Manager, Mr. Saurabh. And here lies the final and most astonishing chapter of this stay. We waited for over 20 minutes at the reception to speak to Mr. Saurabh, only to be told—repeatedly—that “Sir is not available at the moment.” In 300+ nights of hotel stays, this was the first time ever I experienced a Front Office Manager being completely inaccessible to a guest in need. Even the basic courtesy of a callback or follow-up was absent. ITC as a brand carries with it a rich legacy of hospitality and uncompromised excellence, and I make this feedback public and candid to sincerely urge the management team to take a long, hard look at the Welcome Hotel, Katra. What we experienced was not just negligence—it was a lack of basic hospitality ethos, training, and guest regard. I hope this feedback serves as a gentle wake-up call, because a hotel isn’t just about building facades and brand names—it is about people, experiences, and trust, and on those counts, this stay was tragically unforgettable. Things which were good: Restaur