Ras Al Khaimah Hotel

Pretty good for the family vacation. We had a lot of fun exploring the available amenities and swimming. Rooms were comfortable and decent, and with just a few regards to the cleanliness- it'd be perfect

We went here with friends who has holidayed here when it had just opened. We had a 10. night holiday booked with BA we arrived the early hours of Sunday 9th of October. We unpacked went to bed after looking around room in daylight next morning I wasnt impressed, we had 1 b/towel so hubby went down and asked for another also we asked for extra coathangers as there were only 4 (for 2 people) ?? The towel s did appear but no coathangers on trying the shower the head from the shower only produced a trickle so we asked if someone could check it for us . The light in the bathroom was flickering when we looked in it this is what we saw (see 1st photo ) there were two lights one either side of the sink both full.of dead flies they fixed the flickering light but the the other light though working was still full of dead flies ???????? Long story short they never fixed the shower we gave up asking for it to be fixed and used the small head on the shower. The 2nd photo is the photo is the mess that greeted us on our bathroom floor when we returned to our room after our 3rd request for the shower to be fixed (at least we assumed)they were trying to fix the shower head ) why else would you leave s bathroom in that state 😡😡😡😡😡😡 It was 5.30 and we had dinner booked for 6.30 i went ballistic hubby thought i was blaming him he threw one of the white bath towels over it and to cease arguung about this awful room iI.didn't complain about the room after that I decided it was easier to just put up with it and keep.the peace I should have at the start of the holiday demanded to move rooms and it would have been a much nicer holiday. We had paid for two upgrades and this room was certainly not worth the price we paid. The hotel does have good points the staff are amazing resturant and bar staff are some of the best we have ever had rhe privilage of meeting. Shout out for Peter and the Pizza chef in the Italian we enjoyed your singing and they are fabulous people . Also shout out for Nushta in the lobby bar but there were too any lovely staff to.mention by name the staff are certainly a great asset to the hotel. We really used only the a la carte restaurants in the evening for dinner and they r amazing always managed to book.a table and we loved the Italian at lunchtime too. I dont do brekkie but hubby and our friends did . The main areas of the hotel are lovely and reasonably kept seats are stained quite badly in some places and do need upgrading . The weather was fab food was good staff amazing but the photos of our room speak for themselves. I should gave made a stand at the start of the holiday regarding the room but then again no 5 star hotel should have a room in this condition.

Putu is a very professional employee of food and beverage department of double tree by Hilton al-Marjan. Very professional and friendly. All the best in her future career. She is very good and smart lady.