Quality Inn & Suites Kearneysville - Martinsburg

We stayed 2 nights here and my gf was bit in the eye by something in the room. The whole side of her face was swollen. They did witch is rooms thankfully but after being up all night we asked for a late check out and they would not accommodate. Nor would they cooperate when attempting to get a refund.

If I could go lower than one I would the staff is unbelievable they are beyond rude, if you ask for bed linens to be changed your handed the stuff and told that you do it. The hotel has an awful smell. Their “roll-in showers are NOT Roll in. WORST place I have ever stayed do NOT recommend

The staff was extremely friendly and the hotel was clean. It appears to be an older hotel. The bedding was stained and dated.

My stay was for work not fun. Even so, my stay was a pleasant one. The staff were friendly and helpful. The hotel conveniently located to all of the places I needed to visit.

the fridge in my room didn't work, which I discovered when the soda was warm and the leftovers were spoiled. heater would only turn on if set to 78, and wouldn't cut off until I lowered the thermostat below that, so either off or on, nothing automatic. walls were paper thin. I heard the neighbor on both side of me and they heard me. While talking to family back home the front desk called to tell me the folks next door complained about the noise. TV wasn't on, I was alone in the room, only talking on the phone, and it was loud enough to bother folks. The "eggs" at the free breakfast were inedible. The sausage was a little better, but I still only ate half of one. Location was great, staff were friendly, but I won't be staying here again until they do some major renovations.

The cleanliness, the 4 star hotel at a 2 star price. Specially their free hot breakfast menu which includes make yourself hot waffle, egg, sausage, hot cereal, yogurt, bread, creemcheese, muffins, raisin bagels, 4 types of real juices options. Rooms have all facilities, even exterior swimming pool (It was closed during winter months :() My wife and me we both were well rested and happy.

Very clean. Excellent breakfast! I was a little worried when I came in just a few minutes before the end, but it wasn't crowded and they still had some of everything.

They dont tell you that youhave to pay either $100 or $200 deposit depending on how you pay! Our room was on second floor the door had a huge gap in it that you could see in the hall and than the room beside of us had a family that decide their children could run wild in the room until 5:00 in the morning along with the parents screaming at them and their tv full blast all night. Complained to front dresk the responds was ill tell the boss.. like what?? I do understand that they have no control over the guest in their rooms, but they could have possibly had done something about that room. I definitely wont be staying there again!

From the first use, the toilet did not flush properly (water level rose almost to rim, and slowly drained out, but not completely). The front desk clerk told us she didn't have anyone who could look at it, and we should ask for a plunger when we returned after our evening out. We did, and plunged ourselves, only to have the toilet "run" all night. The next morning I walked up to the desk to check out. The clerk did not look up at all. I said, "hello, we're checking out." Without looking up, she told me to put the keys in the box on the counter. I then said that I wanted to follow up on the problem with our toilet and suggested she file a maintenance report because our plunging had not solved the problem. She sullenly told me that if the night clerk had reported it, she couldn't do anything else about it. I said I had no idea if it had been reported and that she could check on that so the next customer didn't have to deal with it as we had. She ignored me and didn't respond. Otherwise, the hotel is run down and the "breakfast" was lame.