DoubleTree Suites by Hilton Sacramento - Rancho Cordova

Always me and my girlfriends place to stay in Rancho, never had a problem can’t wait for next visit miss the cookies

We arrived and the front desk person was extremely overwhelmed and kept saying she was working by herself so we went ahead and checked in on the app, but asked her for an extra key and to add one adult to the reservation since we couldn't on the app. The rest of the stay the only friendly individuals were the breakfast crew, the day front desk person lacked complete hospitality. The day of check out, they started knocking on the door at 9AM (check out is at 11), they knocked a total of three times before actual check out time even though every time we told them we were not leaving yet. After we checked out I received the bill and we did not get credited for the two adults for MyWay benefit with Hilton Honors even though we had informed the hotel there were two adults (and they charged breakfast for two adults). I placed 4 calls with Hilton Honors and every time the hotel did not agree to give the Gold Hilton Honors Benefit. We have now opened a dispute with Hilton Honors in order to received the credit.

We booked this hotel so our 6-year-old son can have a pool to swim. When we got there, the pool was closed and the staff had no idea when it would reopen. Tried getting the manager but he basically refused to talk to me. Asked if they could help us gain access to a pool in nearby hotels and was rudely refused by the front desk, didn't want to try to help their guests. Also the room has a strange smell - i get it, it's an old hotel that needs to be updated. If you value customer service, I would definite NOT recommend this hotel.