Hotel Marriott a Rancho Cordova

Rancho Cordova Marriott Review Do not book this hotel while remodeling construction is going on. My wife and I made a reservation at the Rancho Cordova Marriott through the Bonvoy App for Friday June 21st so that we could attend a wedding in Fair Oaks. We would be traveling by car for a long time and intended on napping right after check-in. We were given a room 723. When we got in the room, there was an incredibly loud racket going on. It sounded like jackhammer above us and appeared to exceed noise level well over over any healthy level. My Apple Watch issued a warning. When we advised the front desk they told that there was remodeling reconstruction going on at the hotel, that has been going on for awhile and that it will be going on for a long time There was nothing in the app that indicated that there would be construction going on during our stay, and that it would be so loud that it probably violates health codes. In fact, there were no notifications whatsoever on the app or in the email confirming the reservation. We had no indication that there was any construction going on whatsoever. My wife got a severe headache from the jackhammering noise. We asked the front desk to change our room to be further away from the construction. We were told that the hotel was full and that they couldn’t provide us any other room. I doubt that everybody had checked in when we did . We could’ve been moved to another room and the hotel could’ve provided this room to someone else when they checked in after construction stopped. We were treated poorly. The room was uninhabitable. We are Bonvoy members and have been using Marriott for years. That will probably change unless Marriott changes their procedures, letting people know that the hotel is on the construction, and that the noise may be extraordinary. It was too late for us to move to another hotel. We were told that the construction would stop at 5 PM, but it did not. When we complained to the the Front Desk they failed to do anything about it. In the morning, I made my concerns known to the morning manager, Zachary Vega. He said he would pass my complaint up to more senior Management. I received voicemail the next day from SHARAE TURNER , the General manager. In it she gave me a few Bonvoy points for the inconvenience. That does not resolve my concern. She said I could call her to discuss this but she hasn’t accepted my call or returned it. Marriott must prominently post the fact that the hotel is on the serious reconstruction on the Bonvoy app, the website and in emails of confirmation.