Sutera Sanctuary Lodges at Poring Hot Springs

The stay at River Lodge at Sutera Sanctuary Lodges at Poring Hot Springs was totally relaxing, immersed fully in nature with constant gushing sound of the river flowing next to the lodge. There were multiple attractions at Poring Hot Springs, including the hikes to the waterfalls, the canopy walk, and the various pools. We would highly recommend this place.

Amazing place to chills. The nature and sound of river is very peacefully. Good job for receptionist that give the best service.

Food is good Very peaceful except when they blow the leafs at 7 am

Pros: spacious wooden lodge located right at the entrance of the kinabalu park with private parking. We sleep to the sound of the river and wake up to the chirping of the birds and insects. Lodge is very cosy and has 2 bedrooms with individual bathrooms. Friendly staff and attentive service throughout our stay. Convenient and stratetic location to enjoy the park to the fullest (orchid garden, butterfly farm, hiking, hot spring, canopy walk were all really fun). Breakfast was buffet style, simple but sufficient. Cons: linens had some stains on them. No aircon in living room and the old fan was only spinning at the lowest speed even though we set it to full speed. It gets quite hot during noon time. Master bedroom fan and bathroom's hair dryer were not functioning. Curtains were not blackout type and room gets very bright as soon as sun comes out. Need to purchase separate tickets to go into the kanabalu park and the other activities inside. Overall experience was good. Just hope management can do something about the faulty items because room rate isn't cheap and guests deserve to enjoy all amenities in perfect working condition to make the stay more enhoyable and memorable.

Good palce to stay😃

A beautiful place but fell short on providing the basic services. My family was looking forward to the big nice bath tub soak but there was not  enough hot water to fill up the tub. They said that the water heater tank is small so we must wait to fill the tub in increments. By the time the tub was a quarter filled, the water got too cold while waiting. They were kind enough to move us to another lodge but the water was completely depleted by the middle of the night because they apparently forgot to connect some pipes. We couldn’t even flush the toilets and there was no receptionist available. No water to wash my hands! Paid so much for such negative experience.