Plantation Resort at Rainbow

Upon arrival we saw the Unit has not been maintained: loose metal at balcony, fridge cabinet broken, etc. But wanted to make the best of it. Then the staff came and screamed at us for still being in the apartment at 10:02 AM. We booked through a booking site, but they said we owed them funds. Manager made rude remarks and kept screaming! ! They said „they treat clients with respect”, but in reality they abuse clients. We fell sorry for the owners.

Convenient spot. Lovely hotel in the heart of rainbow beach. Walking distance to mostly everything.

Rainbow beach family holiday Amazing location. The front staff was lovely. The unit wasn’t really super clean and was in need of a good scrub. Remote for ensuite tv was broken. I would highly recommend to book on upper floors for the amazing view.

As a return guest I was extremely disappointed with my stay last week for my husbands birthday. I booked directly over the telephone. Unit 10 that we paid $329.00 per night for, was in disgraceful condition, cupboard doors falling off, swollen rotting walls, cockroaches in the apartment and rats trying to get in through the glass door. No access to Foxtel, which is advertised on their website, the room safe door broken, dirty neglected outdoor furniture and terrace areas among many other things. On checking out when I informed the reception of some of my concerns I was meet with total disregard and a very defensive attitude. Definitely no apologies. (I had, shortly after arrival raised some concerns with reception but nothing was attended to.) I will never return and also never again recommend to friends to stay.

I have also posted this review on Google Reviews. Have decided to post it here, as this maybe is an ongoing issue at this resort, that Travellers should be warned about I also stayed in that accommodation in a separate bed to Pratik (His review is on Google reviews) on that night, thankfully there were no "insects" in my bed. Further to Pratik's review. Whether or not a mattress has blood stains or some other stain. Whether or not it has a mattress protector on it is not relevant. The point is, to many travelers staying at "resort" standard accommodation it may be expected a mattress be in a better state than the King mattress from unit 10, as evidenced by the first video (I cant post the videos here so will need to go to my YouTube Channel @gavinbarr3441). When confronted about the "insect" issue in the bed, I would suggest the staff were rude and aggressive. (No doubt they will twist that around). I was somewhat frustrated as I appeared to being denied the evidence of eyes. The second video is also from the same bed (as to whether this is a Bed bug, is for others to decide). But what I would say is. In the Resorts response to Pratik they said the staff member noted a flying insect on the bed. Given the way we approached the insect in the bed, would not a flying insect generally take flight instead of crawling away? I emailed them advising that all I want is for this "insect" issue to be taken very seriously and proper measures put in place to deal with it. They did not acknowledge my Email. I would suggest staying well clear of this place until measures are put in place to deal with issues mentioned. P.s If the staff at the resort are going to deny these videos, videos have time stamps, which will correspond the with video I took of them in reception.

Horrific. The staff were nasty and aggressive, but will accuse you of being that, they will also gaslight you. We had "insects" in one of the beds. You can decide if these are bed bugs, through the first linked video. The bed had many stains on it, you can decide if it is blood with the second linked video. A bed in such a state, is totally unacceptable in Resort accommodation, even if it is covered with a mattress protector. Go nowhere near this place. By far the worst Hotel ive stayed at. .********************************************************** **********************************************************