Radstock Hotel Near Bath

The Hotel has been recently taken over by a local company that wishes to provide a welcoming experience for its customers. I have to say the money invested to bring an ageing property up to standard has been well spent. However I and some friends that are all local to this establishment visited to have a birthday celebration and that's where it all went horribly wrong. The food was sent out randomly (there was 16 of us). No concern was shown to who ordered what. The sauces for the steaks turned up after we had eaten them as was the side dishes we had ordered. A steak given to one of our party was almost inedible, it was nothing but fat. The manager was requested to provide a replacement and this was when he showed his true colour. He lent over grabbed the knife and proceeded to explain how a steak should be cut. I must emphasise that some of the food was lovely. The guy waiting the table was brilliant. However the manager (Bald, arrogant and unmistakable) was less than one would expect from a new business looking to progress. Please put your "manager" behind customer facing scenarios as he obviously cannot cope.

The reviews on this hotel are from previous managers. The new manager is absolutely amazing, can’t do enough for you and customer service is second to none. Would absolutely recommend and will defo be returning with work and would return with family.

Stayed there 4th September, paid for four nights, stayed for one the road noise is so bad didn’t get any sleep, everywhere worn out carpets ect, had a pint of lager in the bar tasted like vinegar, had a bad stomach for four days, diarrhoea ect, had to book another hotel in the area , this cost me a extra £340 , on top of what I lost there, I can say it’s the worst experience I have ever had , I would say don’t go there get a tent you will have more luxury in that

This is a very basic hotel but if you're not bothered by frills, then you might be OK here. The single room (rm 5) was clean, sheets and towels were good quality and the bed comfortable. Parking is available too which is useful. However, the age of the building means no double glazing so I might as well have been sleeping on the hard shoulder of the M4! The traffic noise is awful, it started to quieten down around midnight but it was busy again at 6am so very little sleep which was a shame. I believe the owners are in the process of updating the property so there was no breakfast available although there are a couple of local cafes available. Lots of drawer space but no wardrobe so you'll have to hang your clothes off the drawer handles or the door. Tea/coffee making facilities are there but very basic. If it wasn't for the noise, I'd have been happy enough to stay but it was ridiculous, so I've had to spend another £200 to stay elsewhere for the remainder of my visit.

I hired all of the rooms at The Radstock Hotel for my team when we travelled to Somerset to run an event. We loved it. The hotel staff were really helpful & friendly, the rooms were super (especially room 1), they were very clean and very comfortable. Thank you for making us so welcome, we will be back in 2025. Claire & The Supreme Dance Team x

The review is for the bar/breakfast not for the accommodation. This is a typical village pub. If you are expecting hipster decor and vibe then this isn’t the place for you. But if a warm welcoming easygoing place is what you want then head here when in Radstock. A group of us went on a freezing morning after parkrun amidst unexpected snowfall. The place had quite a few customers (mainly post parkrun crowd) and there was a mixup with some breakfast orders. So we had to wait some time for ours to arrive. But when it did it was worth the wait. Lovely ingredients and generous portions at an affordable price. And they catered for Coeliacs which meant gluten free breakfast options too. Yay! You basically build your own on a hand marked piece of paper. Tea/coffee is self-service but no complaints about that either. As I noted, if you are happy with an easygoing place then you will enjoy it. If back in Radstock again, I will definitely be back.