MARIEM A
10 settembre 2023
recently stayed at the View, and I was very disappointed with the experience. The staff was rude unprofessional and unhelpful, and the service was slow and inefficient. When I checked in, the receptionist was very dismissive and didn't even look up when I spoke to her. She didn't greet me or offer me a welcome drink or even a smile. She didn't explain to me about the hotel facilities where they serve breakfast or show me the way to the elevator, and she gave me a different room from the one I booked and paid extra to have it. When I went back there, I found her colleague, Mounir, and he told me to wait in my room for 10 minutes, and they would prepare my room. I had to wait over an hour for a space to become available. And no one showed up. Thanks to those who solved the problem and gave me the room that I paid for The next morning, I went down to the breakfast buffet. The food was cold and there was no variety. The staff was also very rude. They don't know how to smile or say good morning to the guests. I would not recommend this hotel to anyone. Nothing special about it.
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