Riad Kalaa

Although we did not stay here as no rooms were available, we stopped by for dinner. Food was nice and high quality and served right on the riad’s beautiful courtyard. However, what impressed us the most, was the outstanding attitude towards customers. When we stopped by the Riad Kalaa to make a dinner reservation, we also asked for recommendations for a pharmacy as our daughter was sick, the manager (or owner?) then asked what we were looking for as most pharmacies were closed due to a holiday; we needed a home remedy for sore throat (baking soda), so he went to kitchen to see if they had any, after finding out it was not available, he asked one of the staff members to search and call pharmacies to find one open; after few calls, he found one and walked us to the street to show usthe way and provide directions; THAT IS CUSTOMER SERVICE EXCELLENCE. That does not end there, we came back for dinner later that day and since our daughter could not make it because she was not feeling well, we asked for them to prepare something to take out and they kindly and happily arranged that with no hesitation (we were surprised as some restaurants, particularly finer ones -abroad- are often not too accommodating for this) which was a really big thing for us as no places were open around; Another great example by the Riad’s staff of putting customers first, which is what should always matter. Overall, an incredible experience! Thanks to Riad Kalaa’s staff for everything!!

Terrible review because the Dar Dar Riad staff moved our luggage to Riad Kaala without our permission and when we went for check out the luggage was gone. They thought we were with tour group and we were not. And we were not ready for checkout. They lost some our luggage and now I am getting a run around to find the luggage