Carlota Sustainable Design Hotel

The hotel is beautifully renovated and each and every one of the staff is extremely helpful and friendly. They accomodated our need to take meals on the rooftop, and pointed out exceptional points of interest and a fabulous restaurant. The inhouse chef prepares very good food too.

This hotel is top notch. The experience was wonderful. The rooms were warm and comfortable. The location was excellent. This is a quaint hotel with an excellent restaurant and staff. We HIGHLY recommend staying at the Carlota! Jim and Suzanne Jelinek

Beautifully restored boutique hotel, walking distance to the central historical district. Room was small, but lots of public spaces and great rooftop bar. Can't say enough about the warm and helpful staff who made our stay exceptional, including the great restaurant and chef in the hotel.

I highly recommend staying at the Carlota if you will be in Quito for a few days. The location is so close to many of the major sites in downtown, it is easy to walk to popular sites. We had to leave the Galapagos sooner than expected due to sickness. We weren't supposed to arrive in to Quito for a few more days. The Carlota accommodated our request to move up our dates which was a HUGE help even when they didn't have to, which was much appreciated. My family and I were greeted with the absolute best strawberry lemonades I've ever had. Unfortunately, only one man knows how to make these lemonades in the building and we couldn't get them replicated after he left... But they were amazing! The hotel was quiet, with very personalized services. We had dinner in the bistro which was lovely. I recommend doing that at least once. The staff was incredibly helpful, Even though we were trying change our flights to get home as fast as possible, they managed to make our stay in Quito very smooth and special, accommodating any request we had with grace and expediency. The room was super cool, We really enjoyed loft-style and it was perfect for our family with kids. We only had one minor inconvenience which involved a lack of hot water for a short amount of time. They sent up a special complementary treat for the delay which was no big deal and very thoughtful. The hotel is just beautiful, and the rooftop views of the city were amazing. I wish we could have stayed a few more nights.

We stayed at Carlota for 2 nights with a family of 5. The hotel is clean, quaint, historic and convenient. Kevin at the front desk was an outstanding host for our entire stay. We had breakfast and dinner at the hotel. Both meals were outstanding. We were traveling with another family. Kevin helped arrange an hourly bus to take our families around the city. The hotel is within walking distance of the Catedral and many other historic sites. We would stay here again if we return to Quito.

Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace Overall there was no real warm feeling to the hotel, it felt cold and soul-less.

Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design

Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.

This hotel was wonderful. The staff are so friendly, everything was clean, and was secure and safe. It's also in a great central location in Quito near many restaurants and the main historic town square. The hotel also has a restaurant, sitting room with books, and a wine lounge. I would recommend this hotel!