The Waterfront

I am not happy with the type of beds in the apartment. The booking clearly stated that it was one king size with 2 single beds but I found out the apartment arranged 2 double beds instead. The next day I called the front desk and he told me because I didn’t requested for 2 single beds so 2 double beds were arranged. When I checked out I showed my booking photos to the staff and he told me I sent an email to them and specifically requested to have a double bed instead of 2 singles. I have never requested for that and I was very upset with these responses. Could trip.com investigate what has been gone wrong in my booking? Thank you.

可以説這個酒店是我整個新西蘭旅行最滿意的 房間好大啊，一進去就可以看到湖邊，有廚房有餐具有冰箱有烤箱等，適合自己做點簡餐 服務很好，還可以免費停車，我們的是房車，非常貼心的預留了外面最方便的兩個車位給我們 位置最方便了，就在蒸汽船乘坐碼頭隔壁，走路三分鐘就到了，附近很多餐廳和商店，購物也很方便

地理位置絕佳！