Sofitel Queenstown - Hotel & Spa

Recensioni su Sofitel Queenstown - Hotel & Spa

Sofitel Queenstown - Hotel & Spa

8 Duke Street, Queenstown, Otago, 9300, New ZealandDettagli hotel
Sofitel Queenstown - Hotel & Spa
Sofitel Queenstown - Hotel & SpaSofitel Queenstown - Hotel & SpaSofitel Queenstown - Hotel & Spa
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Recensioni degli ospiti

4.4/5
Molto buono
80 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.2
Servizio4.2
Pulizia4.5
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Tutte le recensioni(80)
Recensioni positive(29)
Recensioni con foto/video(3)
Posizione ideale(8)
Ottimo servizio(7)
Recensioni negative(2)
Sammakhy
Camera Superior King
Soggiorno: ott 2024
Coppia
4 recensione
5.0/5
Eccezionale
Pubblicata: 14 ott 2024
Room was comfortable, will recommend to frds and family next time.
Traduci
AF2310
Camera Superior con 2 letti matrimoniali
Soggiorno: nov 2023
Famiglia
21 recensione
4.0/5
Molto buono
Pubblicata: 3 nov 2023
Nice cozy little hotel, but our room faced a construction site so a bit noisy in the morning. Room amenities clean and new, but gym can be cleaned better. One thing I need to mention is that the pillows are really uncomfortable!
Traduci
Risposta dalla struttura: Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our cozy little hotel to your liking, and we appreciate your comments about the room amenities and the availability of a pillow menu to suit your needs.We apologize for any inconvenience you experienced with the construction noise in the morning. We understand how important a peaceful environment is for our guests, and we'll do our best to minimize such disruptions in the future.Your feedback about the gym's cleanliness and the comfort of the pillows is also valuable to us. We will address these issues to ensure a more enjoyable stay for our future guests.We appreciate your constructive comments, and we hope you'll consider staying with us again in the future. We'd love the opportunity to provide you with an even more pleasant experience. If you have any specific preferences or requests for your next stay, please let us know, and we'll do our best to accommodate them.
Utente ospite
Camera Superior King
Soggiorno: ago 2024
Famiglia
5 recensione
4.0/5
Molto buono
Pubblicata: 7 ago 2024
Very convenient location but the room is way too dark
Traduci
Risposta dalla struttura: Bonjour valued Guest,Thank you for your feedback! We're glad you found our location convenient. However, we're sorry to hear that the room's lighting didn't meet your expectations. Your comments are important to us, and we'll look into ways to improve the lighting for a more comfortable stay. We hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager
Siu Wo
Camera Superior King
Soggiorno: feb 2024
Coppia
6 recensione
5.0/5
Eccezionale
Pubblicata: 17 feb 2024
Overall, the location, service and facilities are very good. but the pricing is a bit on expensive side. The buffet breakfast at hotel with limited choices which can not compare with the same kind of hotels category in Asia....can't expect too much. You may consider to book room only instead. The service and the reception, concierge and doorman are very helpful and providing many information. If the service and attentiveness at the cafe (during serving breakfast) can be enhance, it will be much better.
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Kevin Paul
Camera Superior King
Soggiorno: apr 2023
Coppia
12 recensione
5.0/5
Eccezionale
Pubblicata: 11 apr 2023
It’s located right in the heart of the city. The room is very spacious and clean. Top notch service
Traduci
Risposta dalla struttura: Bonjour Kevin,Thank you for sharing your feedback on your recent stay with Sofitel Queenstown We greatly appreciate your positive review and are delighted to hear that you enjoyed our hotel's prime location in the heart of the city.We're thrilled that you found your room spacious and clean. Our dedicated housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and it's wonderful to know that it contributed to your overall satisfaction.Providing top-notch service is our priority, and we're glad to hear that our team delivered on that front. We believe in going above and beyond to ensure our guests have a memorable and enjoyable stay.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Philip RileyOperations Manager
Utente anonimo
Camera Luxury King
Soggiorno: ago 2024
Viaggio con amici
17 recensione
4.8/5
Fantastico
Pubblicata: 28 ago 2024
good！
Traduci
KiaraLeung
Camera Superior King
Soggiorno: gen 2023
Solo
16 recensione
5.0/5
Eccezionale
Pubblicata: 12 feb 2023
Very clean.
Traduci
Risposta dalla struttura: Bonjour KiaraLeungThank you for taking the time to share your feedback about your recent stay with Sofitel Queenstown. We greatly appreciate your positive review and are thrilled to hear that you found our hotel to be very clean.Maintaining a clean and comfortable environment for our guests is a top priority for us. Our dedicated housekeeping team works diligently to ensure that all areas of our hotel meet the highest standards of cleanliness and hygiene.Your acknowledgment of our efforts is truly rewarding, and it motivates us to continue providing exceptional service to all our guests.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back in the future and providing you with another outstanding experience.Warm regardsPhilip Riley
Utente ospite
Camera Superior King
Soggiorno: dic 2021
Solo
1 recensione
5.0/5
Eccezionale
Pubblicata: 21 dic 2021
good service
Traduci
wuchang69
Camera Luxury King
Soggiorno: ago 2024
Solo
25 recensione
5.0/5
Eccezionale
Pubblicata: 14 ago 2024
房間裏熱鬧的市區很近，在房間裏就能看見雪山，看到市區的店鋪，看見網紅打卡店～大臉漢堡，服務周到，就是價格偏高。
Traduci
Risposta dalla struttura: Bonjour Wuchang69,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the location and the stunning views of the snow-capped mountains and the bustling town. It's great to know that you appreciated our thoughtful service as well. We understand that pricing is an important factor, and we strive to provide value that matches the experience. Your feedback is invaluable, and we hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager
Utente ospite
Camera Superior King
Soggiorno: apr 2024
Famiglia
30 recensione
3.1/5
Pubblicata: 23 apr 2024
酒店附近修路沒有標識，兜了好久硬從雪糕桶進來的。被子沒有被套，是2個大床單夾着被子，很容易亂七八糟。枕頭很不舒服，第二天就落枕了，第二晚打電話換了乳膠枕太高還是不舒服，也衹能將就了。洗手間水龍頭很不好控制，弄不好水量就很大，濺得枱麪都是水，淋浴的也是不好調。第一晚給的水和氣泡水各一瓶，後面2晚居然都給氣泡水，這麼冷的天總不能都喝氣泡水吧！酒店代停車居然50紐幣/晚，我們自己找了個晚上免費的，離酒店挺近。來皇后鎮2次也住了好幾個酒店，索菲特是我感覺最不好的
Traduci
ssssssDanmin
Camera Superior con 2 letti matrimoniali
Soggiorno: ott 2024
Viaggio con amici
20 recensione
5.0/5
Eccezionale
Pubblicata: 4 ott 2024
酒店地理位置很好，但有些年代了，不過服務周到。 設施：比較復古 老錢風
Traduci
Risposta dalla struttura: Bonjour Dear valued guest, Thank you for sharing your feedback! We're glad to hear you enjoyed our convenient location and that our team provided thoughtful service. We appreciate your comments on our facilities and understand the charm may not appeal to everyone. Please know we're continually working to enhance our guests' experience while preserving the character of our property. We hope to welcome you back for an even better stay in the future!Kind Regards,Pradnya LohateFront Office Manager
Utente anonimo
Camera Superior King
Soggiorno: lug 2024
Famiglia
25 recensione
5.0/5
Eccezionale
Pubblicata: 23 ago 2024
酒店太方便了，就在鎮上最熱鬧紅火的地方，服務也很熱情到位，早餐略為簡單。
Traduci
Beimaochideyuyu
Suite Junior
Soggiorno: nov 2024
Solo
11 recensione
4.5/5
Ottimo
Pubblicata: 2 dic 2024
位置不錯，房間有些略顯的陳舊一些
Traduci
정의
Camera Superior King
Soggiorno: giu 2023
Coppia
6 recensione
5.0/5
Eccezionale
Pubblicata: 19 giu 2023
바로 앞에 명한 퍼그버그가 있고, 시내 중앙이라 위치가 아주 좋아요. 우리는 무료주차도로를 물어서 주차비를 아꼈는데 그 중 하나인 Man st.와 연결된 계단(경사로)이 바로 옆에 있어서 편했어요. 직원들이 웃는 얼굴로 환대해주고 친절합니다!
Traduci
Risposta dalla struttura: Bonjour 정의Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed the convenient location of our hotel and the friendly service provided by our staff.We're glad that our central location allowed you to easily explore the city, and having Ferg Burger right in front of us is definitely a bonus! It's wonderful to know that you took advantage of the nearby parking lot and found it convenient, especially with the stairs connecting to Man Street right next to it.Our team strives to create a welcoming and friendly atmosphere, and we're delighted that their efforts were reflected in their service to you. We believe that a warm smile goes a long way in making our guests feel valued and comfortable.Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another excellent experience.Warm regardsPhilip RileyOperations Manager
Utente ospite
Camera Superior King
Soggiorno: mag 2023
Famiglia
11 recensione
1.0/5
Pubblicata: 11 mag 2023
整個酒店一邊裝修同時營業，酒店非常非常舊，舊到不堪入目狀態，酒店的外牆應該是已經裝修過，所以看上去還比較新，房間的燈火暗到無法看書的狀態，衹好在衞生間看書。有許多印度人做前台，客房和餐廳，非常非常傲慢的服務態度，我發覺被子非常薄，不是通常酒店那類被子，就是夏季的薄被，要求再加一床被子，那個印度服務員告訴我，所有被子都是這樣的，把空調開大點就可以了。白人的服務態度還不錯。住這家酒店要英文非常好，且敢於和印度人直接叫板，否則會被氣死的。
Traduci
Risposta dalla struttura: Thank you for providing feedback on your recent stay at Sofitel Queenstown. We appreciate your comments regarding the renovation and understand your concerns. However, we must address the inappropriate and racist remarks made in your review.At our hotel, we prioritise creating a welcoming and inclusive environment for all guests, regardless of their background. We do not tolerate any form of discrimination or derogatory comments towards our staff members or guests. It is important to treat everyone with respect and courtesy.We apologise if you felt unsatisfied with certain aspects of your stay, such as the lighting and bedding. Our team strives to provide comfortable accommodations and adequate lighting for our guests. We appreciate your feedback, and we will take it into consideration as we continue with our renovation plans and improvements.We would like to emphasise that our diverse team of staff members is valued and respected for their professionalism and dedication. We do not condone generalisations or stereotypes based on nationality or ethnicity.If you have any specific concerns about your experience, we encourage you to reach out to me directly by contacting the hotel so that we can address them in a respectful and appropriate manner.Thank you for bringing this matter to our attention. We remain committed to providing a welcoming and inclusive environment for all our guests.Warm regards,Philip RileyOperations Manager