Hotel con piscina a Queanbeyan

One of the worst cases of theft, bullying, abuse and intimidation that I have ever experienced as a hotel guest. And I travel often (and many motels would give me glowing testimonials). The owners effectively stole 900 dollars from me by accepting my 8 night reservation, then bullying me out as soon as they saw my face. I only stayed for 2 nights. They never offered a refund or apologized for their hateful, condescending speech and unprofessional conduct/bullying. My crime? Apparently I drove a little too fast out of the car park (yup - seriously - they threatened to kick me out because of this) and I complained about prolonged noise by gossiping staff. When I was exhausted from work and needed to rest, they knocked on my door, and physically intimidated me, speaking to me like a child and criminal (not like an adult and long-term customer). Some of the abhorrent things that they said to my face: ”You think that your 1200 dollars matters? We are fully booked out for this weekend. I gave you a discount for that room! (by the way, at 150 per night, there was no microwave and I didn't sleep well on the too-soft mattresses and pillows, so not good value anyway)” ”This is a motel. People will make noise. If other guests want to talk, they are allowed to! (I was referring to prolonged noise - and many good motels consider this a valid concern).” After they had intimidated me, the female owner said, tauntingly, ”Do I need to call someone for you?” Hey owners - if my 1200 dollars isn't worth anything to you because you are fully booked out all the time, why don't you give me my money back? Many hotels consider me an outstanding guest - I am quiet, mind my own business and am financially sound. Like I countered to them: ”Have I done *****? No. Have I done alcohol? No. Have I painted the room? No.” They threatened to kick me out because they are domineering, controlling personalities who don't like it when clients have a point and defend themselves. I strongly advise against pretty women staying here - and don't book a week-long stay here, because they'll just make up an imaginary crime, bully you into leaving and not give a refund. The behaviour of the owner makes me even more disgusted and ashamed of this country. Bullying and abuse is not right.

We stayed in a family apartment for 2 nights during July winter school holidays. There’s 2 adults and 2 teenagers so the bedding configurations was perfect - 1 Queen bed and 2 single beds (on a separate room). I booked directly with the hotel by calling them as I tried to book online but it kept asking me to book 2 rooms which didn’t make sense and the rate was cheaper directly over the phone with the hotel. Our room was on the third level but it’s ok theirs a lift for luggages. The main area had lounge (new and firm), queen bed, dining table for 4, kitchen, large TV and split Aircon/heater. The mattress of our bed was worn out as it was sagging badly in the centre. I raised this with reception at check out and she said she hasn’t had any complaints about the mattresses but will pass on my concern to management as she said all the mattresses was also changed when it was renovated a few years ago. We stayed in room 56 so if you don’t like saggy mattress request not to stay in this room. I would have rated our stay 5 rating but our mattress was a let down. The separate room had 2 singles beds (mattress was perfectly firm), tv and own split heater/aircon system. This room was good as my teenagers could have their own privacy. Bathroom was good, shower pressure was great. But they had a small gap on top of the window so it was freezing in the bathroom in winter! I understand they did this to prevent steam and mould forming in the bathroom but there’s already an exhaust fan which was doing it’s job so this made the bathroom too cold when door is closed. Hot water was plenty and never ran out when we all showered and washing the dishes. Kitchen amenities had the minimal requirements and was sufficient for cooking. Towels and beddings was high quality and I was surprised with the thick nice quality of the towels. It was even better some of the more nicer hotel we have stayed in the past. Eateries, woolies/Aldi was just around the corner and walking distance. Bought some fried chicken from Kingsley Chicken - that was yum. Our favourite restaurant is Lolo and Lola Restaurant at Watson (20 mins drive) - booking ahead is a must. While in Canberra the teenagers enjoyed the Segway Glide Ride and great timing Christmas in July (food truck etc) was near Questacon. We also did a day trip to Perisher - left the hotel at 6.30am and arrived just before 9am at Perisher. Request for later checkout was granted till 10.30am.. I think reception staff should be provided/wear uniform to look more professional. Oh yes we also could hear other rooms footsteps early in the morning even we were in the top level.. not sure if it was the room next to ours. I would stay here again but will ask for a room with better queen mattress lol.

Crestview is more suited to workers from outside the area, and there were plenty of them during our weeklong stay. Only a handful of travelers like us. The rooms have the bare minimum so if you want to put something on a hook in say the bathroom or bedroom, or even hang something up in the closet, I suggest you bring your own, even over the door hooks, or a mat at the door to wipe the bottom of your shoes clean. There are no bedside tables, so you have to improvise, maybe a laptop for a tabletop or just put everything on the floor. Flourescent lighting, esp in the 2nd room is annoying as its so bright in every room. Owners could save more if that was changed to something like LED or just a side table light in each room, (lounge had one but it was wobbly, and we didn't dare risk using it). The parks clothesline just outside the laundry was broken. We were lucky to be in cabin 66, (Oct 2023), as we had one right next to us, but I think everyone else missed it as it is tucked away. Zero issues with maintenance and cleaner who reported our sliding door to second bedroom was jammed upon our arrival. Maintenance man came when he said he would, (he was working on a plumbing job, and we were seen to next). Very much appreciated. Our unit was very clean and tidy. The cleaners quietly go around their business in the morning. Pity they have such old equipment to work with. It stands out. Can't be missed. The cart/s in particular that they use are so outdated and, in my view, an OH&S issue if not already. They cleaners don't even have a uniform. Uniforms and new equipment are good for morale and work efficiency and can be written off as deductibles, so the owner/s aren't really out of pocket. It looks better for guests as well. This is another reason why I only gave Crestview 3 stars