Recensioni su Quanzhou West Lake Hotel Apartment

Good room and services

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

卫生：ok 设施：ok 环境：ok 服务：ok

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

酒店在老城區，離天國寺、西街步行街、鐘樓等景點均不遠，出門左邊有停靠小白車，上車2元/人，以上地點均可抵達，旁邊就是西湖公園，可以去溜達溜達，環境安靜整潔，早餐還不錯。

先説缺點，衞生間反味嚴重，換了房間也是一樣。前台服務比較傲慢，房型自己都不熟悉，早餐特別簡單，一般8點半左右東西都沒有了，對不起68一位的價格 優點停車場大，古城小白車起來，去哪都方便，前台有送早餐券

過年一家來泉州旅遊 選擇了西湖畔的泉州西湖酒店 設施很新 裝修風格非常喜歡 現在流行的見光不見燈 智能調節各種場景的光線 床品柔軟 非常舒適 乾濕分離 浴缸配一次性泡澡袋 酒店早餐豐富 中西風格 牛肉麪超好吃 前台有咖啡機和55度養生茶隨時享用 前台小姐姐專業且處理事情迅速 各個帶着美麗的笑容 住的非常舒適的酒店 真心推薦

1500的商務套房， 窗外景色9分，早餐9分。 進房間的景色確實很驚艷，但僅限進房間的那一瞬間。當真正坐在窗前想欣賞一下的時候就會發現窗户框真的很影響視線。 無線網形同虛設經常斷，手機信號也不是很好。minibar是空的，不知道介紹裏的軟飲是不是就指的兩包茶葉和速溶咖啡。 介紹裏説有管家服務，但從入住前一直到退房都沒有人聯繫過我們。 風道有噪音，聯繫前台安排維修師傅上門處理的 衞生間地漏反味嚴重，半夜被薰醒。衹能一直開着排風扇才有緩解。 沒有硬枕頭 給的兩雙拖鞋都是小號的，43的腳穿不下，還得另行索要一次性拖鞋。 沙發很臟，是長期沒有清理的痕跡

酒店在西湖公園斜對面，旁邊有小白車可以坐，但我們去的幾天應該人很多，沒坐到一次，有些遺憾。對面有共享電瓶車和自行車可以租用，比較方便。房間還算乾淨，但設備有點舊，一千多一晚的房間配的吹風機有點舊，聲音大，手握着發麻。

非新開酒店卻可見裝修的痕跡，整個窗沿佈滿水泥灰及碎石，玻璃都是灰水痕，電視是個擺設，連基本的觀看功能都做不到，前台除了致歉啥也沒做，最終攜程介入處理，送了幾份早餐，攜程主動發了新年紅包，可看酒店管理確實一般，房間29度悶熱乾燥，開了16度冷風出來是熱風更熱，最終沒辦法關了空調開窗，為了一絲涼風進屋連窗簾都得留縫，整睡難難入眠，價格與服務，設備定位有差距。

酒店位置很好，離開元寺、西街等景點很近，對面是西湖公園。房間寬敞整潔衞生，前台的每位小姐姐都非常熱情禮貌，態度很好，入住體驗非常好。