Quanzhou West Lake Hotel Apartment

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

酒店在西湖公園對面，環境安靜，也是小白車始發站，不用擔心沒位子，也不會出現半路上車方向不對，需要重新等同方向小白，這點是優勢，從酒店坐小白到另一頭終點天后宮大概有20多分鐘，去古城很方便，如果覺得住古城環境嘈雜，雜亂，這裡是首選，旁邊還有博物館，去泉州木偶劇院打車10元。 入住時有個貌似是小頭目的女員工，態度一般，比較冷漠。退房時的員工態度挺好，還送了伴手禮。酒店淋浴房僅僅就是沖淋，洗澡後沒辦法穿衣服，必須光着身體在敞開房間裏穿，如果跟父母一起入住，多少有點尷尬，這是房型設計的弊端。

晚上到店，前台熱情接待，給升級景觀房，手動點贊👍房間舒適寬敞，第二天晚上沒有熱水，電話前台，響應非常迅速，很快有師傅上來查看，説放段時間冷水就好。 唯一一個可以改進的地方就是沖涼房可以裝個毛巾架或者掛鈎，以供放衣物毛巾，不然洗完澡要開門取毛巾衣物，有小小不方便。