Shanhaiguan Fulinmen Hotel

My wife and I couldn't find direct train tickets from Shandong to Liaoning (home) at the end of the recent 'Golden Week' holiday. We found a way back via Shanhaiguan and were looking forward to visiting this interesting city. Wanting to spend the last of our 6 day / 5 night trip in a great hotel, I chose the Shanhaiguan Fulinmen. This turned out to be one of the worst parts of our time in this city, unfortunately. It took forever for the reception to find us a room; it was the longest check-in time we've experienced in China but we were the only ones waiting for a room at that time (evening). We were given the smallest room on the floor (5001), as can be seen in the photo I've attached. We were happy to have a queen bed but would have accepted one with two single beds if it were larger and with a nice view. I don't remember seeing when booking that the room would be so small and when I look at my booking now I don't see 20 meters squared or whatever it was, either. Deceptive marketing! Our view was of a 4G/5G tower and not much else. Guests were staying on the same floor for a wedding party and they were extremely noisy!!! I made a video of what we could hear from inside our room. A hotel that claims to be luxurious should not allow guests to disturb other guests. They should have extra security during times of peak occupancy! The breakfast buffet was good, but there was no tea or coffee--not acceptable for the price we paid. People want to be able to leave the hotel and explore the city after eating breakfast and having tea/coffee--they don't want to go back to their hotel room to lose time using the two free but low quality teabags. We would like to visit Shanhaiguan again one day but we will not choose this hotel again--it's not worth the price. Also, when checking out one of the receptionists tried to convince me to give a 5-star rating on a digital device. I explained what we were unhappy with and she replied that they're aiming for only 5 stars (thus, even 3 or 4 are unacceptable for their management). This desire of their management to coerce guests into being untruthful has fueled me to spend the time required to write about our experience here. I understand that national holidays cause chaos for hotel staff, but they could have done better. We experienced much better service in all of the other hotels where we stayed a few days beforehand in Shandong province.

It was really good hotel. They don’t deserve 3 star. In my perspective cleaning was good. The amenities was the bestest thing.

房間乾淨，設施齊全，服務細緻，同時可以吃飯，非常方便，車煬的師傅非常優秀，幫助開酒店門，扶長者，讓人感覺温馨

山海關福臨門酒店，就在山海關景區西門附近，面對城牆。酒店的餐廳很牛，應該是主打餐飲服務對外營業，菜品豐富質量上品，值得品嚐。

房間很大很乾凈，早餐很好，服務熱情，很好

服務親切友善，笑臉相迎問候提供遊覽資訊，酒店外觀亮麗，主動為我升級的房間不僅寬敞舒適，衞生清潔，設施完善，窗外景色可眺望山海關的源思樓，認人有懷古悠情！酒店距山海關步行就到，酒店內的活誨鮮飧庁更是美味可口！非常值得推薦住宿！感謝您們♥