Ghazala Resort and Spa

A special thanks to Mr. Ahmed Salem, the Reception Manager, for his outstanding assistance. He made the process of extending our stay incredibly smooth as well Mr. Fady, the Restaurant Manager, for the excellent service

The hotel is too noisy, there is a party daily on the beach from 1 pm until 2 am with so loud music and very loud bass that is so annoying. I didn’t stay at the hotel but our house is next to the hotel directly and the music is so loud and annoying and we called the hotel many times and went to the manager himself without resolving the issue. Not recommended for anyone who appreciates a normal quiet vacation day.

Excellent vacation with very nice staff An amazing experience especially the people resturant staff..they are professional and smiling all the time ..thanks to Mr. Waleed Helmy

I went to this hotel 3 years in a row and unfortunately this is my last year going there. I’m comparing the hotel under the old Rixos management and the new management there now. We are Egyptians living in the US and we used to love going there. The new management doesn’t understand what all inclusive means, you’re only allowed to eat in the main restaurant and have to pay to go to any other restaurant which was not the case before. All inclusive means you’re allowed to eat whatever the hotel is offering and we talked to them and their response was that we didn’t read the fine print. This is was their answer verbatim, lol. On our last day we had a ridiculous problem with the restaurant crew and honestly management apologized and compensated us with a sea cabaña. Overall the experience is not the same as the last two years. The new management didn’t add anything valuable, everything in the facilities are the same if not worse and they only changed the rules, again to the worse. Other guests in the last year was all like us wether Egyptians who are living abroad ( about 90%) and other Egyptians who are enjoying themselves and the quality of the guests were great. This year there are a lot of low quality tourism going on, Eastern European crowds and not the high end tourism that you would expect in a hotel like that it was obvious that the tourists are not paying the same rates we paid, you can tell with them being served the lowest quality of boxed wine, which again was not the case last year where drinking alcohol was not out there like this year. If you have a prime location like that then you should set up the standard and not just run after census and occupation percentages with cheap tourism. Last year they were serving fresh juices which was an amazing touch from the Rixos management, now they are serving “lamar” bottled juices. lol. So I’m booking a 5 star hotel to drink sugary juices which I do t even drink at home , smh. You can tell overall that the new management is just trying to cut corners to increase their bottom line but we as guests can tell the difference it’s that simple.