Cruiser24208844982
29 agosto 2024
The biggest disappointment / the worst 5* hotel with DISCRIMINATION This year was our third visit in W Costa Navarino. We returned expecting at least the same service as last year, if not better. Sadly our stay started horribly and ended in disappointment. The troubles started immediately upon arrival. We booked 4 “shared pool rooms”, under the same Surname and also wrote that we are a family and wish to be together (logically). The disappointment started when we were given 2 rooms at one shared pool and the other two at a neighboring shared pool. This was disappointing but no tragedy. As we travelled 15 hours to get here, we left our luggage in the room and went for dinner. The dinner was great, from service to food. Top quality and top service. Until now,nothing out of the ordinary. But then, we returned to our rooms. Immediately we noticed a very powerful and unpleasant mold smell, coming from the AC. There was also a very high humidity in the room, the bed linens were actually wet from the high humidity. Our clothes all started to smell like mold. The pillows had the same mold smell as the room, it was imposibil to sleep in the room. After a lot of nerve racking complaints, we got nothing “Sorry” from the front desk. Only after promising that all 4 rooms would leave the hotel tomorrow, did they find a solution for the 2 problematic rooms changed at 03:30 in the night. Guess what, they managed immediately to give us the neighboring two rooms, to the initial rooms. I would like to add, only 2 rooms had this problem, the other two rooms were fine. We found it to say the least strange, why 2 rooms with problems were knowingly given to us. The only difference was I have a Romanian account and my father has a German account. So we can conclude from this, it was clearly a DISCRIMINATION . These moldy rooms were “good enough “ for us Romanians. You can imagine after a horrific first day, our holiday was ruined but we tried to not let it get to us. Then the problems just piled on. I will describe them shortly: - They made 1 room wait at the gate for 15 minutes at 23:00 in the night upon arrival, although the airport transfer was booked through the hotel - The staff at the breakfast is a catastrophe. They do not clean the table, they rarely ask you if you want something, that is if you can spot them. - I took a manager by the hand and showed him how our table looks for more than 20 minutes, but this didn’t improve the situation at breakfast - More than half of the “clean plates“ from every food station are dirty, this doesn’t happen not even at 3 star hotels. You have to search a while until you find a halfway clean plate - I ordered room service in one room and they delivered it to another (waking up the man sleeping in it). To top off a disastrous holiday, at checkout we told the front desk that our luggage is at the door, ready for pickup and went at the Agora for a coffee. When we returned at the front desk aft
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