Anantaya Resort & Spa Chilaw

Disappointed with the Experience – Lost Item Not Recovered I recently stayed at Anantaya Resort in Chilaw and, unfortunately, had a disappointing experience that I feel compelled to share. Upon checking out, I mistakenly left behind my Apple hands-free in the hotel room. I realized this shortly after leaving and immediately contacted the hotel, assuming that the staff would locate the item and keep it safely for me to collect later. However, to my dismay, the hotel management informed me that the item was not found. I'm certain I left it in the room, and I genuinely expected better accountability and assistance from a hotel of this caliber. From a reputed star-class hotel, one would expect a higher standard of integrity and guest service, especially in situations like this. This experience has left me disappointed and has unfortunately affected my overall impression of the hotel. I hope the management takes incidents like this seriously and improves their lost-and-found protocols to ensure future guests don't face similar issues

This hotel does not deserve to be in the 4 star category at all. The hotel is run down not maintained at all. The entrance and sofas at the reception was full of dead flies and dirty when we entered and the staff was not at all bothered by it. The entrance of the hotel smells of dried fish. We were given what they call a suit which was absolutely awful,it was dirty and poorly maintained. the room phone didn't work and we had to use the stairs to get about as they do not have a lift. So for people who have medical issues this hotel is a definite no. They allowed a party at the hotel to light loud fire crackers which we managed to stop because of the complaints. The hotel dinner on A Saturday night was awful. It was the identical lunch buffet watered down by 50%. There was absolutely nothing. No action station. No variety. The lights were switched off and there were no service staff at the buffet. Absolutely disgusted with the way they handled everything. Ended up going to bed with just a soup. As I mentioned before please don't be fooled ,this hotel doesn't deserve to be in the 4 star category of hotels. We didn't know when to get out of this place. Poor maintenance and cleanliness. Ordered coffee and it came in cold and the coffee tastes horrid.

We spent a couple nights at the Anantaya in Chilaw at the end of our SriLankan tour as it’s a stop prior to going to the airport. It’s located about 15-20 mins out of town and there is absolutely nothing in walking distance. The town is very much local with little western influence but worth a visit and walk around for an hour or two. We have stayed in 7 different hotels over two weeks and this is the least impressive. The approach is not very welcoming, it’s quite desolate and even the car park on entry looks like a desert. This was supposed to be a 5 star, but it’s somewhere between a 3 and 4 star. The place is fairly run down and dated throughout with an absolute need for some quality maintenance. Having said that, the rooms are spacious, comfortable (apart from the wierd lumpy quilt) and mostly clean. Just daggy décor. The rooms also look out to the ocean with all rooms having a view. The beach is not really a swimmers beach as its very rough and sandy waters. The beach can be walked on but it has lots of rubbish, not sure why the don't invest a couple hours and clean it up ? The complex is quite large, with two large swimming pools that look out to the beach. They were nice and warm the first day we were there but there was a constant wind and it cooled them on our second day. We had a ground floor room which was great as we could pretty much just walk out to the pool and sit on comfy chairs outside our room. The restaurant is also large and lacks any real ambiance, but does the job and there was some ‘entertainment’ on the Saturday night. We had buffet meals as part of our package and there is a good range of local food/curries etc for breakfast and dinner. We didn’t think service or the food was that great, we almost had to chase down a waiter for service in the restaurant and had to call reception for pool towels. Overall our stay was a bit of a downer after a fantastic couple weeks, but its price point and was a stopover place for the next run to the airport. Negambo would be a better stopover but the distance was too great for one days driving.

Our Stay Was Okay, The Location Is Really Beautiful Directly Facing The Beach And The Lagoon View Was Fantastic!. We Could Not Enjoy A Sea Bath Since The Sea Was Rough And It Was Off Season, Breakfast Was Great!, Nothing Much To Complain!.