DoubleTree by Hilton Putrajaya Lakeside

Avevamo una richiesta speciale che purtroppo non è stata soddisfatta prima del check-in, quindi abbiamo dovuto aspettare un po'. Tuttavia, il personale è stato molto disponibile e accomodante. Ci hanno offerto un check-out posticipato come gesto di cortesia, cosa che abbiamo apprezzato molto. Abbiamo scelto questo hotel principalmente per il parco acquatico, così nostro figlio poteva divertirsi, e gli è piaciuto tantissimo! Le strutture sono molto adatte ai bambini, il che lo rende un'ottima scelta per le famiglie. Ci torneremo sicuramente!

I booked this hotel mainly to fulfil my kids' request for a swimming pool with a water slide — and on that front, it did not disappoint! The pool area was a big hit with them but some not well maintained. I didn’t expect the hotel to be this large, with 5 blocks/wings that are interconnected via bridges. We booked a twin guest room (without breakfast), and to our surprise, the bed was actually queen-sized — bigger than we usually get, which was a pleasant bonus. The hotel also features an arcade and game room, open until 10.00 PM. My kids absolutely enjoyed spending time there after the pool. I had requested a late check-out, and while they could only allow until 1.00 PM (likely due to the school holiday peak), they were kind enough to let us linger around the facilities even after we had checked out and validated our TNG card — really appreciated that gesture. Though our stay was short, the kids had a great time, and we’d definitely consider returning.

When I 5pm check in the reception told me my room is not ready yet. I can understanding is fully booking on this public holiday but that is 5pm already I the room hvnt ready yet. It is too slow for the service? Then I requested delay one hours check out (means 1pm). The reception ask myself to asking they manager ???? I only requested delay 1hours check out also need get approval from manage????? Breakfast also very slow to serve us to the place, after 30 min we enter the place just found til hv still have many table is no occupied by others customer, why can't open for us immediately since already know is fully book for the hotel. The hotel swimming is very very dirty and my room don't have a towel due to the reason is the towel hvnt ready. Very disappointed for this time hotel