Hotel Lucky India Royal Heritage

1. We stayed in sea view rooms 205. 206. And these two rooms were pathetic. We had to keep the AC on at 20 degrees at full fan speed, otherwise the entire floor was becoming damp with moisture, and we slipped because of this couple of times. When you have senior citizens and kids, it becomes that much difficult to manage. They cant withstand extended periods of chilled room conditions or the added risk of a super slippery floor. We didn't have much choice but to keep the room chilled, and all of us suffered from cough and cold soon afterwards. Even the hotel corridors was also full of moisture water on the floor. 2. Ill mannered staff. On the day of check out, there were repeated calls blatantly asking us to vacate the room since other guests were coming in, but the truth is they had enough rooms and just wanted us to leave as its passed the check out time of 8 AM. They later agreed on additional payment of 2.5K for a room, but surely this could have been done in a better manner, given the fact that we had couple of senior citizens and a child (＜ 2years) in the group. To top it all, the child was also sick from keeping the rooms chilled, which the hotel staff was aware. Fun fact- One of the rooms we left early at 10 AM, was never given to any guests till the time we left. So it was a lie nonetheless. 3. Food was okay. Breakfast is average. Kids food was also average. They gave us normal rice when we specified overboiled for a child. The veg khichdi at other times was okay. The property prices itself as a 4 star, but the conditions are best suited for a 2 star property. Except for the view, this hotel has nothing that would bring guests back. The rooms looked old, and the bathroom fittings looked worn out. Most people are regular travelers to Puri. I would personally recommend not to book this, if you have other choices available. Please note- Added a photo to show the amount of moisture water getting accumulated on the floor.

Very Good hotel, Housekeeping, room service and kitchen staff are excellent and understanding. A big round of applause for them, just one piece of advise - The reception people need to improve a lot on their soft skills and way of interaction with customers.

NRS Royal Palace Puri was nothing short of disappointing. From the subpar accommodations to the lackluster service and amenities, this hotel falls far short of expectations. I would strongly advise against staying here and recommend exploring other options in Puri for a more enjoyable and memorable stay.