Hotel Sonar Bangla Kolaghat

We stayed in the Suite Quadruple—the most premium room at Hotel Sonar Bangla, Kolaghat—intending to enjoy a peaceful staycation. Instead, we were left dealing with frustration, poor service, and a complete breakdown in basic hospitality. There was no hot water in the room. Water flowed, but only cold—from both tap and shower. When we called the intercom, the staff responded with a condescending remark, saying someone would come to “show us how to operate the geyser.” That wasn’t assistance—it was an insult. No guest, regardless of room type, deserves to be spoken to like that. Two staff later admitted the geyser was non-functional due to burnt wiring, and that hot water wasn’t being supplied at all. At 11 PM, we were offered a room shift to a downgraded category—neither a fair nor practical solution. We were later given access to another room just to bathe, where again, hot water was available only from the tap—not in the shower. The next morning: At 7 AM, I requested tea and asked if it could be sent in a flask for multiple people. The response was: “Amader ekhane ei shob hoy na, flask e kore cup e dhele flask niye chole ashbe.” The tone was rude and indifferent. I cancelled the order immediately. Just 30 minutes before checkout, there was no water at all—hot or cold—on the entire floor. Multiple guests were visibly frustrated by then. I had to go down to reception in a towel to ask for help. One manager, who showed basic courtesy, brought a bucket of water for us to use. That one decent gesture highlights the overall failure—guests should not be bathing with buckets in a so-called premium property. At checkout, no feedback forms were offered. I had to ask for one myself, as if complaints were being quietly discouraged. The intercom operators were consistently rude, dismissive, and unaccountable. It felt like even picking up a guest’s call was considered a favour. Their attitude was, without exaggeration, one of the worst parts of the stay. Here’s what’s frustrating: the property location is brilliant, and the surroundings have great potential. But sadly, the owners have not invested in proper staff recruitment or training—or perhaps the staff is just hugely underpaid and unmotivated. Either way, the guest suffers. This was my second visit to this property. The first was average. This one was unacceptable. It will also be my last. Most importantly, the entire point of this trip—a calm, hassle-free staycation—was completely ruined. I will be escalating this to higher authorities in Sonar Bangla’s management. What we experienced isn’t a one-off inconvenience—it reflects serious operational and cultural flaws. To future guests: If this is the treatment in their top-tier room, it says everything about the rest of the hotel. Avoid. There are far better-managed options elsewhere. As I was checking other reviews i noticed, the hotel routinely replies to negative reviews in Google with the same generic, copy-paste response: ＞ “We apo

nice stay with excellent food quality...nice ambience...nice natural view...room is good n service is also good... The trip was very pleasant as the property ambience is excellent and well connected to the highway. Food was also excellent with a variety of manu. The room had a very very nice river view... service was also good...

The property was above expectation on most counts. We had booked a Suite room which was very spacious, a large comfortable bed, 2 sofas and a 4 seater dining table. Room was clean and view from the room was excellent. Sit out area in front of the Roopnarayan river was splendid and we spent a lovely evening there. Property is huge with ample walking area and cycles available for cycling through the property. Breakfast was also very good with lot of variety. Pool was also very large, though pool towels should have been provided which was not available.Staff was helpful and courteous. Not having hair dryer provision was a bit disappointing. Otherwise, everything was great!