Hotel in zona , Punta Cana

5 Stars! We had an incredible stay at Eden Roc Cap Cana during the Festive Period. We traveled with our three children (ages 13-16) and another family with children the same age. From the moment we arrived at Eden Roc we knew we were in for a special treat! The level of service, primarily from our two concierge leads, Alberto and Junior, was top notch. From a simple question, to needing things for the room, to arranging transportation, to helping us manage our itinerary, they did everything! The beach and restaurant staff were outstanding! Not only very attentive, but fun to talk to and get to know. They took care of us everyday! The 2025 New Years Eve Party, Allegria, was AMAZING! We danced until after 1:00AM. What a fun experience for our families! HIGHLY recommend! We will definitely be back for another 5 Star and Memorable Experience!

Ho soggiornato tre notti in questa bellissima struttura Hyatt, caratterizzata per eleganza e privacy, lo Zilara offre una esperienza per soli adulti affiancata al suo gemello Ziva (del quale si possono usufruire i servizi) che è invece dedicato alle famiglie. Il servizio è l attenzione al cliente fanno la differenza in questo resort. Il check-in è stato veloce e attento, tenete conto che ho prenotato una camera con livello club, quindi area e desk dedicati per gli ospiti che scelgono questa opzione. Personale preparato e ben disposto ad accontentare tutte le richieste del cliente, su questo ottimo servizio. C e anche un servizio che permette di organizzare spostamenti dal resort verso altri punti dell isola o aeroporti (a pagamento). Consiglio il livello club per la posizione delle stanze e per la possibilità del late check out, fantastico! Il punto forte dello zilara è sicuramente la spiaggia: bianca, soffice e molto ampia con le sue palme che offrono una cornice al panorama. L acqua ha dei colori stupendi nonostante sia un po’ torbida e con qualche sassolino. Non ci sono problemi per trovare sdraio libere ed ombrelloni che vengono forniti semplicemente chiedendo. Asciugamani puliti sempre disponibili e senza dover preoccuparsi di ritirarli. Oltre alla spiaggia sono presenti due piscine: una principale aperta a tutti e una privata per gli ospiti delle camere “club”. I lettoni sono su richiesta e non inclusi nel prezzo del resort. L hotel offre uno svariato numero di ristoranti alla carta prevalentemente con servizio serale (italiano, asiatico, peruviano, francese, steakhouse etc…) in aggiunta al buffet di alta qualità sempre disponibile per i pasti. Il buffet non è self service ma il cibo viene servito ad ogni stazione da personale dedicato. Per gli ospiti club è possibile pranzare nel ristorante peruviano sulla spiaggia. In generale la qualità del cibo è ottima. Le camere per gli ospiti club sono nel blocco 5 o nel blocco 6 (consiglio il 5 per avere il sole sul balcone e piano alto per la vista). Le camere sono ampie (circa 60mq) con balcone arredato e ben tenute, attrezzate con tutto il necessario (phon, cassaforte, ciabattine, ferro da stiro, minibar incluso, kit cortesia, snack, acqua…). Bagno ampio con doccia e due lavandini, zona sanitari separata. Letto comodo e non ho avuto problemi con i cuscini. Attenzione a tenere i vetri aperti perché essendo sul mare la stanza si riempie di umidità molto facilmente appannando specchi e creando un effetto scivoloso sul pavimento. La palestra incredibile per un resort, ampia, ben attrezzata con macchinari moderni, diverse sale disponibili per diversi tipi di allenamento. Top! Il punto forse di miglioramento è l intrattenimento serale (quello diurno è discreto ma ben organizzato nella zona piscina), gli show serali e lo sport bar …niente di particolarmente degno di nota anche se in qualche nicchia del resort ho avuto il piacere di assistere ad esibizioni in vivo molto piacevoli fuori dall’area t

We are Grand Palladium members and this resort is not a typical one of their resorts. The resort itself is very modern and very nice and very near the airport. The beach and pool including the pool bar are nice. However the resort has a very limited selection of restaurants. In fact there is only really 3 although they say it’s 4. Either way there is only 1 open at night. The sports bar opens at 6pm and no food. So much for watching football on Sundays. The other bar is the lobby bar. For us the music from the pool bar is way too loud. Honestly we felt this resort is for a younger crowd. The saving grace of the resort is the staff. They are first class and very friendly especially the restaurant staff, the lobby bar staff and our butler Carlos.

Sanctuary Cap Cana in Punta Cana is a wonderful resort that provides breathtaking views from many rooms! I was there to celebrate a friend’s 15 year anniversary and their vow renewal! The room the couple had was located in the castle and it had a private infinity pool with ocean views! Another person in our group had a Villa and they were assigned a butler…his name is Carlos and he was FANTASTIC! He assisted the entire group and the way he was able to arrange transportation; food and drinks for the group was skillful and was beyond going the extra mile- he should give course on customer service to organizations! The grounds were beautifully manicured and exceptionally clean! The beach bar and Love bar did a great job at providing drinks in a quick manner! The restaurants were great…breakfast had some many options! My favorite restaurant was the Asian fusion…so flavorful! The best part of the customer service provided by the resort was the golf cart transportation that was available to transport you if needed to travel long distances within the resort! I will definitely recommend Sanctuary Cap Cana and hope to return very soon!

Sono stata in questo posto 5 volte , ogni volta rimango stupita dalla qualità di tutto , sono molto organizzati, simpatici , amichevoli. Ogni volta che sono stata ho avuto qualche mia problema personale , o ho dimenticato la sciarpa ho le scarpe , loro solo mi hanno aiutato a ritrovarli. Questa volta il nostro assistente di fiducia e stato Oliver De La Cruz , ci ha aiutato moltissimo, nell aeroport hanno perso il bagaglio di mio fidanzato, Oliver ha presso la situazione nelle sue mani , e alla fine come sempre grazie alla sua volontà di aiutarci abbiamo ritrovato . Le ragazze di coco cafe molto gentilissime. Alla fine non c’è una cosa che non va in questo posto , io non so come fanno ad essere così tutti organizzati , ma veramente tutto lo staff e sempre pronto per aiutarti con quello che hai bisogno. Un grande abbraccio a tutti , e spero di ritornare a Dicembre.❤️

Hyatt Ziva Cap Cana exceeded our expectations in every way. We can't wait to go back! I booked this trip several months in advance with American Airlines miles. We stayed seven nights. First off, make sure you are using the official airport and travel card sites. I am very good at research but I got caught in a site where I paid for the e ticket needed to get into DR when it is actually free. Same happened with the VIP service when we arrived. I paid about double with the cost is if you book through the airport which is what I thought I did. It didn't spoil our trip at all. VIP was great. Picked us up in the golf cart right off the plane so we didn't have to wait to board the bus to the terminal. Very easy and fast. We used transekur for transportation. Both ways were easy and the drivers were great. Reimon Benitez was awesome going back to the airport. We did not do VIP on the way home but next time I will. We got through immigration and security fairly quickly but there was no air conditioning in the airport. We paid for lounge passes and it was very crowded and the air they had wasn't sufficient at all. We then had to wait in line to board for more than a half an hour in the heat and it was a free for all when the buses arrived at the plane to get on. We had club level so when we arrived they take you to the club lounge to check in. Nicely air conditioned and the staff was great. When I booked through American they only had a ocean view suite with one king bed. They told me I could switch to a double room at check in since our daughter was with us. To my surprise they said they had no upgrades or room changes available that day which seemed a bit odd because I don't think the hotel was full. I was willing to pay for the upgrades. They told me to check back the next day. I did so and they offered to upgrade us to a club swim up suite for a small cost. We will never be able to stay in another room other than swim up again! It was amazing. Our room was next to the club pool so we could take a short walk to the bigger pool or just lounge in our swim up. Both the pools and the swim up pools are 4 1/2 feet deep. The waiters at the club pool also served us drinks at our room pool. No issues with privacy. It's far enough a way from the club pool and there's a small hedge in between. Sure you get some people checking it out but its more of an envious quick glance. The one and only issue I had with this place is that they don't check to see if people are club level at the club pool. We sat out there a few times and large groups had already reserved their own whole sections of the pool area. I hate to pay for a club amenity and anyone can walk in unchecked. Not too big of a deal but a bit annoying. To us club level was worth it. I ordered a bottle of top shelf booze for the room and they promptly delivered it. The club lounge near the main lobby is great. You do need to tap your room key to get in there. Soraya and Crisleidy were great. Very fri