Royal Orchid Golden Suites Pune

I had a pleasant stay at the royal orchid hotel, The room was decent in size with nice view and good option in minibars the food was excellent, good option in breakfast in restaurant adding to the value of money. Thanks to entire royal orchid Golden Suites team.

Stayed here for three days. The food was really good and the service was also courteous. Appreciate the chef and team for the effort that goes into ensuring a different menu everyday and providing tasty food. The rooms are also super spacious and the attached balcony was a major attraction. Loved the stay and will definitely return Room is very big with a fridge, oven and basic kitchen facility. Room is well maintained and cleaned Food is good with good options. We had breakfast at restaurant had good varity. their staff are very competitive and helpful.

Liked the hotel, Location was good service was nice staff really good and friendly, Ready to accommodate all request made by us. Room was very spacious clean and comfortable, Restaurant was good like the deck area with complete green view. Really enjoyed the stay and will come back again for sure

I came here for a dinner at kasba, buffet was having good options .............. Staff are also very polite and courteous........ Location is also great..... Good place for party or get together...... Will recommend it my friend..........

I stayed in this time, room was very clean and well maintained. Addon room was having balcony with sitting outside which was very good. Staff in hotel was very courteous and helpful. Food is great all arrangements were taken care. Definitely recommend.

As a hotelier, I believe in providing honest feedback based on my recent experience at this property. While there were a few positive aspects, the overall stay left much to be desired, with several areas needing attention. Positives: 1. Good Location: The hotel is conveniently located in Kalyani Nagar, making it accessible to daily needs and nearby attractions. 2. Premium Vibes: The ambiance and feel of the hotel reflect a reputed brand, offering initial positive impressions. 3. Spa Discount: The hotel has a tie-up with a nearby spa, offering guests a generous 50% discount on massages. 4. Spacious Room: The room size was satisfactory and justified the tariff charged under the EP plan. 5. Quality Bathroom Amenities: The provided “Earth by Five Elements” products were a nice touch. Suggestions for Improvement: 1. Balcony Furnishings: Adding a basic chair and table in the balcony would enhance guest comfort. 2. Covered Dustbins: Using bin bags in room and bathroom dustbins can prolong their life and make housekeeping tasks more efficient. 3. Food Service Quality: Food should be served at the appropriate temperature. Guests should not be asked to use the microwave after receiving their orders in the room. 4. Smoke Detector Placement: The smoke detector was improperly placed above the microwave/induction area, which could lead to false alarms. 5. Bathroom Exhaust: The exhaust fan in the bathroom was noisy, and the balcony sliding glass lock was broken (pictures attached). Such issues should be checked before releasing rooms. 6. Room Inspection: A Craster service tray was left in the room, indicating that final checks by housekeeping were not done before releasing the room. Unexpected Issues: 1. F&B Discount Not Honored: Despite a 15% discount on F&B being mentioned on the voucher and registration card (picture attached) it was not applied to room service. 2. Interconnecting Room: Initially provided with an interconnecting room despite requesting otherwise, though this was resolved upon request. 3. Room Amenities Missing: • No minibar was placed in the room. • No in-room dining (IRD) menu was available. • Only one pair of slippers was provided instead of two. • Amenities were not stocked for double occupancy. • Hair dryer was not functional, and there was a hole in the curtain (possibly due to smoke, picture attached). 4. Billing Delays and Mismanagement: • We were having flight early morning and we have planned to leave around 6 so we have requested F&B person in the afternoon time (when he brought order) and also at reception that we would like to settle our bill after evening order around 9.Since there was no response or call from anyone we tried calling IRD to follow up but again it was directed to reception and arranging a call back took 25 mins. After explaining whole story again for the bill settlement to receptionist we requested if someone can come to the room or find some alternative via whtsapp upi etc to settle th