Cloud 9 Hills Resort

The restaurant manager is greedy, small minded and unwelcoming… Never in a restaurant have I been made feel so unwelcome… We were 8 of us including a toddler, we were staying in the same compound as this resort. We checked with the restaurant in the afternoon if we could come for dinner and they said yes. However when were turned up for dinner the manager said you can only sit here for an hour. I have never heard this from anyone in the service industry before.. He was constantly trying to sell us the buffet and like mentioned in other reviews is interested only in serving large groups… we were told we could sit as long as we wanted and also get a discount if we took buffet, else we will be served late. We went somewhere else for dinner and passed the restaurant on our way back after a couple of hours and it was completely empty.. not sure why he wanted us out in an hour… the first thing I would change is that I would fire the restaurant manager, I don’t even know how people can survive with such an attitude in the service industry… Dear management take a closer look at the people you hire, you can get better. This was my second time in cloud 9, I will not be coming back.

Quality of Room and service is good. I like specially hill view from room. Good to visit with family they can really enjoy the resort and natural view. Property of resort is widely spread in acres. In monsoon climate is good in Resort fog comes in room, food and staff is good.

Great place to visit - especially during monsoons (must visit place). Very polite hospitality & staff. Clean rooms, good food, ample spaces for chilling under the moonlight. Safe & secure space - kid friendly. Looking forward for more visits in future.

Thank you Mr Rabindra sahu and shubham very cooperative and great service. Decoration was awesome and arranged everything in less time. Food was delicious and very tasty. Will again visit for our anniversary. Once again thank you so much.

Had a unforgettable stay experience for 3 nights at Cloud9 Resort at Lonavala. It was truly amazing. We visited at this resort to celebrate my daughter's birthday. Staffs of this resort are very attentive and they made sure that we had a truly memorable birthday celebration as they made all the desired arrangements at a very short notice. Food was awesome and decoration setup done by them was just amazing. Special thanks to Mr. Rabindra Sahu and Mr. Sahil Thakur as they were extremely courteous and helpful. They made all the efforts for us to make our stay and birthday celebration truly memorable. They have very good understanding of region, it's weather and suggested us many places to visit. All other staff members were also very well behaved. Resort has many indoor and outdoor games facility which we enjoyed fully. We look forward to come back once again at this resort. Thanks

Excellent food and Excellent Staff n all Helpful staff Members......Must visit ... lovely Dinner with Live Music ❤️❤️♥️♥️Rooms is very good....we enjoyed a lot.....Nice Trip with Cloud 9 ..... Peaceful Location.....Area