Hotel la Laguna Galapagos

Abbiamo soggiornato 4 notti in questo hotel. A prima vista, sembra una buona opzione. In effetti, letti, biancheria da letto, asciugamani e doccia sono comodi. Tuttavia, il comfort si ferma qui. Abbiamo alloggiato in una stanza accanto alla reception e mi chiedo perché un hotel dovrebbe fare una stanza così. Potevamo sentire perfettamente tutta la conversazione della reception che rendeva impossibile riposare durante un'uscita e l'altra. Non ho richiesto il cambio camera perché voglio credere che un hotel che offre quella camera all'ospite lo sia perché è pieno. La colazione è fatta molto male. Opzioni cattive e limitate. Un giorno abbiamo preso il caffè a buffet, un altro servito al tavolo senza chiederci cosa volevamo/vorremmo mangiare. Oltre che dal piano terra si sente il riordino della zona caffè al secondo piano. Questo è prima delle 6 del mattino. Un altro problema è il personale della reception. Abbiamo avuto contatti con due “giovani” con poca voglia di servire gli ospiti. L'ultimo giorno, siamo andati a chiedere l'orario di check-out (visto che la mia prenotazione aveva un orario diverso da quello indicato alla reception) e noi, io e altri ospiti, abbiamo dovuto aspettare più di 20 minuti per uno dei giovani ritornare. In più rispondendomi mi ha detto che per favore mi avrebbe lasciato fino al momento della prenotazione e dovevo ricordargli che non era un favore, dovevano fare attenzione a quanto comunicato sul sito di prenotazione. Ad ogni modo, ho sentito una mancanza di professionalità e un atteggiamento più adulto nelle persone che lavorano in questo hotel.

A very sweet place to stay within walking distance to everything. The staff very accommodating and kind, despite my lack of Spanish speaking skills. Thankfully, my daughter spoke Spanish and was able to communicate any gaps in conversation. The meals at LaLaguna were over the top! We can't say "Gracíous" enough.

We were in a room adjacent to where there was hotel remodel or construction noise and paint smells. The room was also next to reception and we could hear people talking loudly late in the evening and early in the morning.

View of flamingos are fantastic, hot tubs on roof and pool to cool off in!! We had an awesome corner room on 3rd floor with windows everywhere. Nice balcony to watch the flamingos. Good breakfast included. Free drinking water and hot water available anytime. They will fill up a private hot tub on the roof for you. Walking distance to town. Comfy beds!

This hotel was perfect for our time spent in Isabela. The flamingos came out to greet us when we got there (there’s a lagoon across the street), the staff was so helpful and friendly, and the bed was super comfortable, our balcony had an ocean view and a view of the lagoon. The location is perfect. The showers actually got hot and had pressure.

First I was very surprised to be greeted at the dock by staff members to take me to the hotel. The place was very comfortable very clean and everyone at the front desk was simply amazing. They organized all our activities, they helped store our luggage a couple of hours before our ferry left after check out. Free water was always available with great wifi considering the island. The location was great only a km walk from the docs and two blocks away from the main plaza. Waking up to flamingos every morning was great. The bath to the wall of tears is also right next to the hotel and the breakfast was standard but good. Overall great stay

I had actually booked Hostal Villamil but when I arrived to Puerto Villamil at the ferry port I was told that I had been upgraded to here. It seems like I lucked out as this was such a lovely hotel. The 2 guys that work at reception were very helpful and friendly and always gave a warm welcome. It is also possible to book trips through reception. The room was very clean and comfortable. The hotel has a nice roof terrace which is lovely to sit on and plenty of seating at the front of the hotel. It is situated opposite the lagoon where you can see flamingoes which is a nice start to every day. The beach is a one minute walk away and gives direct access into the sea. Puerto Villamil is a very small town so all accommodation is central. I would definitely stay here again if I visit Isabela.

We loved our stay here! Not only was the property wonderful but the staff went above and beyond to meet all our needs. The breakfast was delicious and the hotel looks out onto a lagoon but is walking distance from everything in the town. We highly recommend this hotel!