Enjoy Puerto Varas

好評要送給停車場服務人員，非常有責任心。酒店大堂也很不錯。 缺點是前台住房安排，我們入住的可能是景觀最差雙床房。 地段來説，同等價位可以有更優選擇。

Excelente lindo lugar para salir de vacaciones y disfrutar en pareja. La tranquilidad del lugar

I wouldn't recommend staying at this hotel based on a single experience I had that clearly showed a lack of customer service and poor corporate culture. I found a highly inebriated individual laying on the floor in the hallway by my room. I tried to wake them up, but they were not responsive. I ran to reception where the staff had no sense of urgency to go help them, and even told me not to call emergency services. When I went back up, a staff member was already helping the person who became combative. I had asked for a staff member to come up with me, and neither one of them wanted to. For me, this experience shows a clear lack of training of the personnel in potential emergencies as well as a complete lack of empathy. Other assessments: The bathrooms were spacious, and the breakfast was good. The wifi was spotty in my room and throughout the property, and the AC wasn't working. To cool the room down, I had to open the windows. All of this would be fine, but the situation described above made this stay a bad experience and wouldn't recommend staying here. There's many other properties in Puerto Varas with similar rates that are likely better.

The photographs do not do this beautiful hotel justice. A really classy hotel with beautiful design, artworks and furniture. Large rooms and bathrooms and all very comfortable and clean. Very helpful staff. I loved the gardens and the planting on the balconies. A very peaceful place a short distance from the town centre. I loved the Chilean poetry adorning the walls also. I wish I had had longer to spend in this lovely place.

Beautiful, clean, good location, comfortable room. The best thing of this hotel is its helpful staff. When I was in panic to have missed the bus back to Santiago , they helped me to buy another ticket immediately and arranged a taxi to the bus terminal. Thanks to their prompt and professional attention , I was able to get back to Santiago without problem. For this great experience, I’d love to use this hotel again when I come to Puerto Varas.

Best place I have ever been! I had the chance to ENJOY the beautiful views this hotel offered of the volcano’s horizon. I don’t know how many pictures I took from them and I was very happy to have 2 clear and sunny days, because the views were spectacular. Service was very nice and rooms had a designed that looks very natural but the walls in the hotel… OMG! I loved that they were painted in a clear natural color and many of them had verses of poems written by Chilean authors. Definitely the best place I’ve ever been, as I’m a romantic in my choices for places 😄