Crown Paradise Club All Inclusive

Me hicieron frraude ustedes la agencia de viajes

Excelente servicio , volvería a ir

Of all the employees at the resort two stood out above the rest for their courteous, professional efforts. Aidan at the front desk was super helpful and attentive. He helped us navigate our outings with his local knowledge. When we had an issue with our room he was very helpful. Andrea at the Palapa restaurant was super efficient at seating us with a kind smile. No matter how busy it was she always greeted each group in a kind welcoming non rushed way. Bravo

Would not recommend this property to anyone! We decided to stay at the Club Paradise from the 6-12th of January after reading all the good reviews on this place and thought well this would be perfect for us with our family of 5. Well we were wrong, this place is so run down and outdated. The rooms need major upgrading to them. We ending up booking for the family suite and it was so tiny especially for a family so we had to end up paying more to get upgraded to a suite. Before making the decision on getting a suite we looked at one and the first thing I saw in the room was a cockroach so we decided to look at another and decided on that one. The food is gross and is always the same thing each day and it is cold, not ever warm just plan cold. The drinks aren’t even that good as well. Oh and don’t even try to get into there restaurants as they all have to be reserved the day of and on their app which is only open from 9-12 and if you don’t get on it at the very time they open the reservations nice try on getting a table at any of the restaurants, this also doesn’t make any sense as each time we walked past those restaurants during dinner time they hardly had anyone in there! The pools are all cold and not nice to be in. They have one swim up bar but it’s only for adults and it’s actually a big hot tub. It’s very over ran by Mexicans, there wasn’t many Canadians there. Each person we ran into had the same feelings as us about this property and were very upset about the place. They either need to shut down and do major upgrading or lower their star rating. This is not a 4 star resort this is like a 1 star resort. They don’t have anything going on during the day for kids to do and they only do shows for kids at like 8 or 9 at night which does not work when you have very little kids. They also have raccoons there that roam the resort at night and have a home over by the suites which is disgusting and not good especially if they become aggressive towards anyone. I would never recommend this place to anyone and I don’t understand why so many people think this is a great place because it is not.