Aparthotel Puerto Plata

Stayed at peurto plata for 4 nights 16th April. First the good things. Great pool but doesn't open until at least 10am when the life guard turns up. That's all the good things now to the bad things Rooms are very dated front door looked like it had been attacked with some sort of tool leaving gouges in it. Kitchen poor . The plug on the wall would spark when I tried to charge my phone. Reported. Shower in the bathroom was broken I reported it every day I was there they keep saying will fix tomorrow one day the receptionist said can't I just hold shower in my hand and shower that way? Bald head with glasses. Just a waste of time reporting anything . They second day I was locked out my room as the key cards were not working reception was closed . Took nearly 2hrs to sort out 3 other people suffering the same thing. Wont mention the guy underneath us shouting swearing all day and night drinking not reception fault but security not bothered . Used to be a good place. Bar closed and restaurant also closed there. Could be so much better if run correctly

Been coming here for over 31 Years and i must say what a lovely place to stay ,perfect location ,lovely clean rooms ,we were in C Block and the views are amazing ,thank you so much Puerto Plata we will be back ,Paul and Julia Crook Swansea Wales ❤xxxx

Awful place, stay away! No pool bar/supermarket/restaurant open. We didn't know this until we arrived. Very disappointing! No air con and we couldn't even hire fans for the apar**ents. Got bitten alive by mosquitoes at nite. Terrible accommodation would never return to this place.

Please read all the reviews below carefully. I can tell you that this hotel has been in a bad state for some time. Upon our arrival it was clear it was going to a hard stay very strange prison type of feel to it. No air conditioning whatsoever..cockroaches in all corridors..no lock on patio door..shower leaking. Also Hotels bar/ restaurant and supermarket are SHUT! nothings open BEWARE. This Hotel is very high up the mountain so you need to be fit however you can get a taxi with your shopping ..The Hotel is very dated and should be demolished.Glad to be back home..Avoid

Not at all as expected.A huge disappoin**ent and overpriced. No bar, supermarket (15 mins to nearest 1) steep hills on way back.. No massage, hairdressers etc.it looks modern at reception but rooms aren't. No air con or fans. The room we were allocated on arrival as we hadn't been booked in pre arrival, luckily I had my booking confirmation to prove we had booked And thank fully they weren't fully booked!I would hate to think what would have happened if they were.. It was very dated and not as per picture on booking website. . I would not recommend at all.. Very loud music from shopping centre. The view was stunning and pool was nice when Spanish residents weren't taking up all the pool.. We will not return..

Studio flats with an annoying level difference in the middle. Good view and sunny and with sufficient distance from center to keep down the nightly noise from happy youngsters with surplus hormones. Large hotel with many corridors and maybe not first choice for those with reduced balance. Clean and equipped with what you expect to get - a good pool area, a good affordable restaurant and bars and short distance to the zoo in the center of Puerto Rico.

On arrival it looks like an 1950s inner city tenement building. No shop, no pool bar and pool side occupied by locals playing loud music and drinking all day with the area full of glass bottles and glass containers and all left for the pool man to clean up, he should have told them to obey the pool rules, as the real holiday makers had to do. Visited the Vista Grill for a meal and when I went to use the toilets it was worse than the worst public toilets I have ever seen so do yourself a favour and don't dare venture into this unfriendly health hazard place