Luxurious 2Br Oceanview Condo with Bunk Room at Las Palomas, Rocky Point

Beautiful Condo The condo was so convenient for our family our kids love it!!! Clean, comfortable and beautiful will definitely stay again, not to mention check in process with Casago was so easy and quick!!!

Unexpected issues with new property management…. We come to Rocky Point 1-2 times a year and stay at Las Palomas. We have stayed in many rentals but never had to deal with Casago and never wanted to book through Casago. There were multiple unexpected inconveniences dealing with Casago instead of being able to contact someone at the resort directly.We had to check in at the Casago office in town which wasn’t a big deal. But when we were checking in we were told that we wouldn’t be able to charge our room for anything or utilize room service since they are managing the unit, not the resort. If we needed anything we had to call Casago. Not being able to charge the room for food/drinks or use room service was a big inconvenience for us since we all go our separate ways within the resort and only have one credit card. The safe was broke and unable to be fixed. Only one outlet in the main bedroom worked and we couldn’t get the bedroom sliding door to open. We didn’t have any hand soap in the bathrooms or any little shampoo/soap for the showers. There was a pullout couch but no extra blankets or pillows. Then we didn’t know we needed a key card to go to the gym. Of course none of these things happened at the same time so we had to call Casago each time we had an issue. I purposely never book units that use a third party property manager. When I booked the unit there was no property manager. I was notified only a few weeks before our trip that we needed to deal with Casago to check in. It was an unexpected pain.

Weekend getaway We have a great time! Everything went great with the condo