Hilton Cancun, an All-Inclusive Resort

About the about the Guest room don’t have it, supposed be is not included

Clean, beautiful hotel. I’ll definitely be back ! 10/10 experience especially cause they had entertainment.

it was really nice experience. Especially, my kids really liked kids club and swimming pool.

Check in was 2 hours at the reception All dinner restaurant need reservation and reservation closed at 5pm checked in so late so we missed first night for dinner have to go buffet every meal till second night We can’t make reservations for the restaurant we want, because nothing available and only time available is 9.30pm and another night 10pm for dinner. We asked some new friends got the same answer won’t come back to this hotel anymore. We thought Hilton name should be something better than this.

My main complaints are for the service and instruction I experienced during my stay. We were told it is peak season (a week after Easter vacation) so they were being busy. After we checked in, no guideline/instruction were given. We did not know which restaurants require a reservation, how to do room service, the location of the activities. Therefore we missed a lot of chance to receive the 'ALL-INCLUSIVE' service. We were planning to join an activity, but we could not find it. We asked 3 staffs and finally one staff led us to the avenue. Similar situation happened many times, staffs are unsure about most of the things. In the restaurant, we ordered foods and they took us over 1 hour to arrive. We requested for drinks or utensils they just simply forgot. With the poor hospitality, I don't recommend this resort if you want to have peace in mind during the trip.

There many goods and a few bad things. 1. You can find food to eat anywhere when you get hungry. They have a good truck around the pool. The y have 6 restaurants, 3 of them you have to make a reservation. Reservation is very easy through the link appt from the hotel. 2. Some restaurants’s food are so good, some is nay. The stake house is not so good. La Luce is the best for us. 3. Pool are too small for that big hotel. 4. They have show and entertainment every night which is good. 5. All drinks all so good. Most staffs are nice and helpful. 6. The housekeepers didn’t really change well for our room, they at least change the bedsheet after a few nights. Overall is great. Our plunge pool is so small and shallow but good for little kid.

reception service is terrible. Some staff was not polite. new modern hotel

Weirdest experience. Booking went wrong and was downgraded. Trip.com handled is amazingly 👍🏾 Hotel service leaves a lot to be desired (putting it mildly). Mixup on booking was not resolved, cocktails are weirdly sweet and watered down and when you fail to reserve a restaurant (might be a hat’s up they want to provide) a response ‘no reservation, really?’ Is not something you expect. This might be a hotel that some would enjoy, but it’s not us.

酒店硬件設施不錯， 全包飲食， 酒吧餐廳kids club都很全面。 但可惜員工態度冷淡， 甚少見到笑面， 問他們問題都好像很不滿意一樣，偶爾有一個半個會願意幫忙或對你說聲早晨。 整體不過不失