Arbol de Vida

This hotel is really the worst. I would not recommend staying there at all! The reason is that when I visited the hotel on the day of my stay, the office was closed and there was no one there. A nearby resident told me that a hotel representative was in a nearby office and guided me there. If they are in a nearby office, they should put up a sign saying so. I was the only other guest staying at the hotel, but there was no hotel manager or employee in the hotel, and the owner and employees went home, leaving me alone at the facility. When I told the owner that it was too unreasonable to leave the guests and go home, he got angry and said, "My hotel is rated 5, so there is no problem, and in Costa Rica, it is bedtime at 10 p.m., so everyone goes home." The beds were not even made, and the sheets were very dirty. There were also insects on the pillows, and the hygiene was so poor that I complained to the owner, but he did not apologize and yelled at me. When I checked out, there were no employees there, so I had to leave the key with a cleaning lady who happened to be nearby. It's really sloppy and unheard of to leave guests behind! I think there is something wrong with Trip.com for handling this hotel. I had a very unpleasant experience! It's a scam to pay 110,000 yen for this!