LABRANDA El Dorado

+ Great views from the apartment, location . - Low level of cleaning. The apartment was tired, all basic and in need of some TLC.

We stayed at this hotel a few years ago and was lovely and great location but unfortunately now it's just tired and dirty with rude staff on reception and cleaners who can't move a coffee table to clean underneath oh and cockroaches to which we were told to go somewhere else if we weren't happy

There is nothing that would ever entice me to step foot in this place again. Rude unhelpful staff who no more want a job in a customer facing industry than the man in the moon. On checking in on Friday 30th we asked for a room with a balcony but the staff said there wasn't any. We could ask the next day to change if we wished. The staff was extremely unpleasant and not remotely friendly/ welcoming at all. Surely a basic skill when people are checking in to accommodation. On Friday evening we found a cockroach in the apartment. The apartment 103 was incredibly dirty. Floors were filthy and there was thick dirt in crevices on windows and patio door. On Saturday morning I informed the next member of staff that the room was dirty and a cockroach was present. He seemed unperturbed and said he would send a maid to clean. The filth of this place is undisputed. Only for the fact I seen a maid entering the room I wouldn't have believed she ever visited. She also came with no cleaning supplies or a brush/mop. You can imagine on arrival back in the afternoon I was not surprised to find the room just as dirty as it was on check in. On Saturday evening when we came back from dinner I found 4 more cockroaches in the sink. We sprayed the sink and all entry points with an insect repellent. We woke up on Sunday morning to another large dead cockroach in the shower tray as we had sprayed the drain in the shower. On Monday we moved apartment to 203. Again another filthy apartment with dust and dirt plentiful. There was actually blood on the bathroom door as you can see in the picture attached. On the balcony we sprayed insect spray before we headed out at lunch time just to be safe. Of course 4 cockroaches were living in the drain on the balcony. There is a huge skip on the premises. When we walked past every night we could see all the cockroaches freely roaming around. There was even visible cockroaches at the pool area. I would not recommend anyone to stay here unless you don't mind sharing the apartment with cockroaches. From the pictures you can see the dirt that is present in both apartments so not surprising that it’s a popular ground for cockroaches to inhabit.