Grand Hotel Leon Marino Galapagos

We were on a tour, so really surprised we landed here. No hot water in the shower. We complained and was told it was fixed but it wasn't. It is also a bit too close to the swamp so you get a bit of a smell. It is another hotel in Galapagos that could do a lot a lot better which having to spend to much.

I stayed here for 2 nights as part of a group tour. This hotel looks nice from the outside, and the rooms look nice in pictures, but it ended up being very disappointing. My main issues were that there was only wifi in the reception and restaurant area, there was no wifi in the rooms at all. Other hotels that are more basic than this one on the Galapagos can manage this, so I don't know why this bigger hotel can't. The other issue was that there were ants in my room and bathroom. Another minor issue, which isn't the hotel's fault, is that there is a lot of mud in the waterfront just in front of the hotel which makes outside the hotel smell pretty bad. Other than the issues above my room was ok, the bed was comfy but the pillow was not. There was no bedside table, I used the desk stool as a makeshift one. The air conditioning worked well. The bathroom was a nice size, but the hot water was a bit temperamental. Some of the rooms are very far away from reception and require walking a lot of stairs and corridors to get to them. Breakfast was a buffet, it wasn't anything special but it was edible. The way they'd laid the tables out made things a bit awkward. This hotel has the potential to be so much better, installing wifi and controlling the ants would be a good start. Until they've done that I would not recommend staying at this hotel.

Single top sheet on a Queen bed - took 3 replacement sheets for them to get it right - two were badly stained and we refused to use them. No hot water in hand basin. Hot water in shower took 5 or more minutes to get anything warm. No safe, no ironing board and iron, no internet access except in foyer. A very tired room. Very slippery floors. No bottled water given in rooms, had to use a dispenser in lobby. Noisy at night - this is more of a backpackers hotel. Many young ones use this hotel. It is well situated for restaurants and bars but can be noisy. Breakfast was at best, average. Staff however were excellent and trying their best.

Good hotel of an interesting layout in the centre of Puerto Ayora, Santa Cruz island, Galapagos. Breakfast not very tasty but good, clean rooms IF YOU AVOID the rooms that face onto the road (12 de febrero) – numbers 1 to 13 and 16A and 16B. The problem is not actually the hotel’s fault. Nearby is the Lemon and Coffee bar which doesn’t believe that anyone in the vicinity, particularly anyone in those rooms of the hotel, should sleep. I was unfortunately in room 6 on a Saturday night. Reception told me that the (booming!) music can go on until 2am (fortunately it stopped at 12.30). I was not very pleased as I had to be up at 5 am to go to Isabela island. In the end I got TWO HOURS SLEEP. So, if you want to sleep, avoid the rooms I have mentioned.