Puteus Palace Brac

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

18:20 Profil Juni 2025 Wir bekamen ein Zimmer direkt neben dem Kirchen- Turm vielleicht 10m entfernt. Die Kirchenglocken läuten stündlich. Man hat das Gefühl die Glocken seien im Zimmer Nr. 9. Weiter ist der WLAN Pointer direkt im Kopfbereich des Bettes installiert. Da ist das schlafen auch wenn man müde ist unmöglich! Daher fragten wir am anderen Tag für ein anderes Zimmer was nicht so exponiert ist. Leider war das nicht möglich. Also haben wir nach einer Nacht aus gecheckt obwohl wir für 3 Nächte inklusive Frühstück bezahlt haben. Auf eine Reduktion oder Gutschrift für die weiteren unzumutbaren Nächten bekamen wir die Antwort, es sei nicht möglich da wir über eine Buchungsplattform gebucht haben und wir sollen uns dort melden. Dies haben wir getan. Die Plattform nahm Kontakt mit dem Hotel auf ob eine Rückvergütung möglich sei. Die Antwort vom Hotel kam prompt. Sie hätten sich bemüht uns zu helfen. Was aber überhaupt nicht stimmt! Auch behauptet das Hotel, dass wir das Nachtessen nicht bezahlen wollten und auch die Taxen für die eine Nacht nicht. Dass ein Hotelmanagement mit derartigen Lügen sich bei der Buchungsplattform rechtfertigt ist für ein 5 Stern Hotel schon erstaunlich!

First the good stuff. This is a beautiful hotel, with lovely gardens, and all built from that gorgeous gleaming white Brac stone which dazzles in the sunshine. It sits bang next to the harbour, and everything is within walking distance. Pucisca itself is a delight. Breakfasts are superb, taken on the terrace in our case, and with a fantastic selection of yummy stuff - part waitress service for eggy things, part a buffet groaning with goodies in the elegant downstairs restaurant. The staff are one and all polite and welcoming and will go out of their way to help and accommodate your needs. There's also a very useful parking spot right opposite the entrance. Two things only impacted our experience negatively. One - which the hotel is not responsible for - are the bells which clang out from the church right next to the hotel. The clanging is certainly picturesque, but you have to ask yourself if that's OK for you at 6 am when they start with a two-minute wake-up peal, clanging every hour from then on and ending at midnight. For me, a light sleeper, it was a problem. Others will take a different view. But the bells won't be going away anytime soon. The hotel did try their very best by putting us in a room which was as far from the campanile as possible, but maybe I'm just too light a sleeper because it made little difference. The other issue - again very subjective - is the music which is pumped put of speakers all over the gardens and the swimming pool area. The volume is not too loud, but the music is (almost) always there, usually a relentless cacophony of love songs which I found disturbed the peace and quiet and bird chatter and all the other good stuff that you naturally find in such a lovely garden. I wish they'd just turn it off. I did ask - and they did, briefly, at breakfast, but sure enough it wasn't too long before it was back. To me this non-stop background noise cheapens the hotel and makes it feel more of a resort rather than what it truly is and, more to the point, what it could so easily be - an oasis of delight to soothe and restore the soul.

We had a great stay at the hotel! The staff were great and the pool, garden, spa and restaurant are really nice. Our room was great too! The only thing that we didn’t like is that the hotel is right next to the church and the bells ring very loudly (sometimes at 4am and 6am) and so we were woken by this on the Sunday and the Tuesday.

What a gorgeous hotel Puteus Palace was; both the exterior and interior, the 'backyard' and the pool - just stunningly beautiful. Spend 6 days at Puteus Palace and received some of the very best service you could ask for. We felt like old friends with the staff when we left. Dea, the manager of the restaurant and other, was truly amazing, as were her sister Dina. The staff of Marta, Boris, and Martin were fantastic as well. The area is very quiet and chill, so you get to fully relax and enjoy a true break from the normal hustle and bustle. Highly recommended!

Thé hôtel is very nice and the location great The breakfast great The service is like in Croatia do not expect always a smile but they were professional Overall a very good stay