Puteus Palace Brac

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

18:20 Profil Juni 2025 Wir bekamen ein Zimmer direkt neben dem Kirchen- Turm vielleicht 10m entfernt. Die Kirchenglocken läuten stündlich. Man hat das Gefühl die Glocken seien im Zimmer Nr. 9. Weiter ist der WLAN Pointer direkt im Kopfbereich des Bettes installiert. Da ist das schlafen auch wenn man müde ist unmöglich! Daher fragten wir am anderen Tag für ein anderes Zimmer was nicht so exponiert ist. Leider war das nicht möglich. Also haben wir nach einer Nacht aus gecheckt obwohl wir für 3 Nächte inklusive Frühstück bezahlt haben. Auf eine Reduktion oder Gutschrift für die weiteren unzumutbaren Nächten bekamen wir die Antwort, es sei nicht möglich da wir über eine Buchungsplattform gebucht haben und wir sollen uns dort melden. Dies haben wir getan. Die Plattform nahm Kontakt mit dem Hotel auf ob eine Rückvergütung möglich sei. Die Antwort vom Hotel kam prompt. Sie hätten sich bemüht uns zu helfen. Was aber überhaupt nicht stimmt! Auch behauptet das Hotel, dass wir das Nachtessen nicht bezahlen wollten und auch die Taxen für die eine Nacht nicht. Dass ein Hotelmanagement mit derartigen Lügen sich bei der Buchungsplattform rechtfertigt ist für ein 5 Stern Hotel schon erstaunlich!

This hotel is a special place to stay. It has 15 rooms which are all different and have an historic feel. The hotel is located in the centre of the village,next to the harbour and everything is within walking distance. The gardens and pool area are beautifully kept and provide a tranquil place to relax. We loved our 11 night stay. It provided a fabulous base from which to explore this beautiful island. The staff were friendly and accommodating and were keen to ensure that we enjoyed our time with them. The breakfasts were delicious and the evening meals were of the highest quality. We would highly recommend.

This is the best hotel we’ve stayed in for a long time, simply incredible in every way! The staff are so lovely, can’t do enough for you, their friendliness and efficiency creates a wonderful atmosphere! The Palace itself is stunning and the courtyard, gardens and pool are absolutely stunning! The restaurant food is also incredible, hard to beat, we enjoyed every single meal! Thank you for a fabulous week!!!

Fab spot to do nothing in! The area is lovely, very quiet so make sure this is what you want. Only a handful of restaurants in the town but the one in this hotel is very good as are the restaurant staff who are super friendly and helpful. Disappointed that the reception staff misled us on the latest return bus times for the beach. They also charge thru the nose for a late checkout which we decided against. The rooms were fine but an outdoor space for drying wet beach clothes would have been a lot better.

We had a great stay at the hotel! The staff were great and the pool, garden, spa and restaurant are really nice. Our room was great too! The only thing that we didn’t like is that the hotel is right next to the church and the bells ring very loudly (sometimes at 4am and 6am) and so we were woken by this on the Sunday and the Tuesday.