Utente ospite
28 maggio 2025
My family and I were so excited for a break in Sardinia but sadly it didn't take long until that excitement turned to disappointment. Upon arrival, we were greeted by the hotel manager who took our suitcases and directed us to the check in. The check in process was relatively straight forwards and we were directed outside for welcome drinks and to wait for a golf caddy to take us and our luggage to our room. There weren't any welcome drinks on the table so these hadn't been replenished ready for the next set of guests and there was a good 15 minute wait for the golf caddy - had we have known how close our room was we would have just walked! Once we were taken to our room, we were disappointed to find we were in a first floor room despite requesting a ground floor room due to needing a pram for our baby. Not only this, I felt sorry for the cleaners as they had to carry a wooden cot to a first floor room for our baby. The cot wasn't particularly clean but bedding was provided - we took our own anyway so our baby had familiar smells. Our room was not very clean and several things weren't as they should have been: - handprint on the mirror with a dead mosquito somehow attached to it - broken shower screen - shower did not drain properly so could not use the shower on full power - bed linen was not changed every day despite cleaners visiting daily - some days we were given fresh water, some days we weren't - visible mould around the windows in the bedroom and bathroom - sink not attached to the vanity unit - a few coat hangers provided despite there being three wardrobes - an electrical unit in the room with several LED's which was very annoying at night In terms of the 'terrace or balcony', it isn't stated anywhere that these are shared! We felt uncomfortable using our terrace when our neighbours were using it, therefore we didn't benefit from this much. The furniture on the terrace was in poor condition too. In terms of the pool, the reviews are true.. they're all absolutely freezing. Once you're in it's not that bad but not many people wanted to go in a freezing cold pool. Loud music is also played by the pool in the morning and late afternoon, not really what you want to hear when you're trying to relax or have a sleeping baby! Food wise it was not great - the food tasted incredibly cheap, a lot of the dishes were fish, and there wasn't much variety (I think maybe 4 hot dishes to choose from). Desserts were ok, all tasted very bland but they weren't unpleasant so we ate a few of them. The only reason I've given this rating a 2 is due to the pizza which was made fresh outside the restaurant - we lived on this for the whole week we were there. We took a trip to the local supermarket (5 mins drive) and got some snacks to last our stay as we were not satisfied with the food on offer. Personally we found the entertainment team very pushy and we did have a couple of rude encounters with one of the entertainment chaps with the brown cur
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