Panamericana Hotel Providencia

Todo limpio y ordenado, el personal muy amable y atentos. La comida muy rica y fresca.

This is a very pleasant hotel in Santiago. I liked the neighborhood it was in and the people working there were very friendly. It was in walking distance from the gondola station, which was convenient and there were lots of restaurants and shops in the area. The bed was enormous and breakfast was good. The bathroom looks a little worn, but nothing to complain about.

My wife & I ordered Chilean beef and grilled beef for dinner from the menu and to be cooked medium rare. When it arrived it turned out to be well done. Waiter obligingly took it away for replacement. The 2 replacement portions came back medium rare but the meat was tough. I can only conclude that it was the worst meal we have had since we started our holidays 12 days ago.

The experience cannot be rated and it would be a minus score and please keep away. From the moment we arrived to the moment we couldn’t leave fast enough it was a shambles. If I say the room is basic that is inflating what it really is. We were not offered with any help and my wife had to carry suitcases down stairs on her own as I was attending to the other luggage. We were meet with a document stating that the hotel is not responsible for any losses in the room and we had no choice but to sign. When we got to the allocated room it could not be locked so we attempted to contact the front desk( no instructions on what number to call) so we had to physically go back downstairs and request someone to attend . So 2 different individuals came and accepted that the door could not be locked so we requested another room. That was granted but we them had to take the towels from the first room to the new allocated one. I could ramble on about the other incidents but in short, toilet did not flush, having a shower intermittently the cold water would stop thus you were scolded with hot water, linen - pillow cases were yellow and stained, room made up one day and no towels left so again had to chase up, no smoke alarms in the room (safety issue) , tv had 5 channels which 5 were cartoons, no water supplied , no soap and room is small for 2 travellers and continually bump into each other and let’s say the best was left to the end when the front desk refused to call us a taxi and we had to carry our luggage 500m around the corner to get one. Never in all my travels have I never experienced this! SO KEEP AWAY YOU HAVE BEEN WARNED.

We had 2 rooms. 611 and 504 I believe. Not as large as an American Hampton Inn but large enough. Clean. 1 block in 3 directions are decent streets with good places to eat from breakfast to dinner. We mostly started the day with an uber from here but you can walk to some cool things if you wanted to.