Sweet Memories Hotel Apts

As a solo traveller I was aware I’d be in a 3rd floor studio apartment. It was basic, but clean, and everything worked ie toaster, kettle, cooking rings, tv, free air conditioning, plus lovely white towels. All staff were friendly and helpful. I emailed prior to my stay requesting a sunny balcony, and was allocated a lovely balcony where the sun shone all day. Location is good, being a short walk into town, and was quiet at night. Many guests had stayed before, and returned again. There are modernised/refurbished apartments at a higher cost, so you do have a choice of modernised or basic. Think I was lucky as some people did have slight problems with their apartments. You get what you pay for. I’m returning again in October for a month. Really enjoyed my holiday.

This hotel is disgustingly dirty, inside and out. Our room still had dead squashed bugs on the walls from previous guests, the bed sheets were ripped and stained, the fridge had mould inside and along the seal and looked as though it needed the bin and not bleach, the towels looked used, the bath still had scum marks and no shower curtain was provided. There was a musky smell in the room that just doesn’t go no matter what you do, the pillows were flatter than a pancake; even when folded they’re pointless. The air conditioning unit is loud and smells mouldy. Room service is as if and when they can be bothered to work. Bedsheets are not replaced daily, they say every other day but that’s not true. The bin you use for sanitary products and used tissues are not changed daily. The managing staff are nonchalant and have zero interest in helping with complaints. After I expressed my concerns to Jet2 regrading the hotel, and getting no where, a rep from another hotel had managed to arrange for myself and the manager to meet. I explained the problems with the room and his was response was “I know, I can’t help.” We ended up talking a bit more and he said he would sort it. We went out for the day and came back to a shower curtain, the towels had been changed, the beds had been remade but not changed, the floor washed and the bins emptied. Whilst other rooms are being cleaned, the towels and bed sheets along with the rubbish collected are thrown on the floor outside and left until the end of the day. If I were you, save yourself the headache and the money and stay elsewhere.

Having booked a superior apartment we arrived to a ground floor room, grubby appearance, a view of an electricity generator and ants all over the floor, after complaining to our Jet2 rep the very grumpy manager eventually moved us to a better room which had clearly been refurbished at some point and had the kind of view they advertised, however the stairs leading up to it were filthy and handrail broken, whilst the pool itself looked clean most of the sunbeds around it were so grubby we wouldn't put our towels on them.