Hotel Family-friendly a Promised Land

A review 8 months ago says the spa wasn’t working. It still isn’t. The place has been seriously neglected. The gym equipment and kids bikes look like they have all been taken from someone’s hard garbage pile. Bikes rusted and flat tyres, gym equipment faulty. Even the basketball and soccer balls are worn/flat. The pool table, the cues are worn and there is no chalk. The sauna isn’t working. The cottage we stayed in had broken window and busted hinges on cupboards, the smoke detector isn’t working. The tree house is covered in grime. The washing machine lint filter was blocked with mouldy lint and I had to clean it. There is a DVD box in the games room with a sign which says to put dvds in here if they aren’t working. The box is full and this gives a good indication of how much time and effort the owners put into maintaining the place. The staff member gives you the wifi access and outright acknowledges how bad it is. It’s 2022, if you are going to provide wifi make it work otherwise it just annoys people. You will see their Facebook page does not allow reviews and seldom has any interaction from any clients. The place has been let go and for near on $300 a night, it is seriously over priced for the almost ghetto like facilities. I would come back if the price was about 1/3rd of what it is because despite the condition of the place, I think my naive children enjoyed it. Like others have said, the view is amazing and the staff member is friendly but that’s about as good as it’s going to get. Most people are happy to part with money for good quality and service. If you are one of these people, you are going to be very disappointed. Very unfortunate as the right business owner could turn this place into something very very special, which it appears it once was.