Utente ospite
31 gennaio 2023
The hotel is located in front of the beach on the malecon. Our bedroom was on the first floor with blinds that allow people from the street to see inside the room by day from close and to see even more from far by night. At our arrival they were doing some construction right in front of the hotel. Even though it is not the hotel’s fault I’m still mentioning it cause waking up early in the morning by the noises of construction workers drilling the ground 10 meters from you bedroom window just doesn’t feel very pleasant nor relaxing when you’re in vacation. When I gently asked if they had any other rooms available. The girl at the counter whom was already not very friendly since our arrival At our arrival we were not greeted by her, no smile or salutation, she just waited there looking at me behind the counter to hear what I wanted. So when I asked her about the room she promptly said there’s nothing available and nothing she could do. So regarding the customer service and friendlyness could definitely be improved. I didn’t expected another room but being more welcoming and friendly would have been nice. On the opposite of what the hotel is showing on the website pictures, the room had no balcony and the hotel had no terrace either. When we ask for where was this terrace we saw on the pictures. The guy at the reception told us it has been a long time the terrace is not used for that anymore and so now they use it for solar panels. I felt tricked cause on the picture of the hotel they show you a beautiful terrace from where you can admire the sunset but unfortunately there is none. Also, there’s is 4 wifi in the hotel but you can’t rely on any of them. It works on and off and they told us to deal with it. After all, the hotel is in good condition, the room was good and comfortable. But some elements just doesn’t give you the nicest experience for the price you pay.
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