Utente ospite
11 marzo 2024
So so disappointed. Having booked the River Cruise months ago for a special pre-wedding celebration, it was unfortunately cancelled due to the rain. This is of course understandable but I was super disappointed that Mary (to whom I spoke) could not suggest any alternative activities and made no effort help whatsoever. When, eventually, I suggested that we use the funds already paid at the restaurant, Mongena agreed but wanted to charge an additional R1000 transfer to collect from a neighbouring lodge. When cancelling an activity like this due to the weather, the Mongena team should have done everything possible to accommodate our group some other way, knowing that it was for a special event. Instead, Mary was rude and unsympathetic to what had happened. I'm gutted about by how poorly this was handled.
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