Hotel in zona W. E. Burton Conservation Area, Prescott and Russell United Counties

my original review is at the bottom, because Tripadvisor does not allow edits to reviews or updates (seems ridiculous to not have that feature) I wanted to update. Review is still not perfect as they are still doing renovations and the actual exp I had but once renovations are done this will be a great place to stay 5 stars. management contacted me and was very apologetic about the stay and offered wonderful incentives to make up for the experience I had. they are very open and fair and will try to do the right thing to correct a situation. should you experience something unfortunate at this hotel know that management will take it seriously and truly cares about making things right. I now trust this place completely and feel comfortable knowing anyone I direct here will have their expectations met. I can't mention enough about the staff! Other hotels should start poaching these employees or figure out the training they go though or management techniques. It is NOTICABLE how switched on and caring the staff is. You'll have to go to find out what amazing staff this place has they truly make you feel welcome and seem truly happy to be working there. -original review After a long drive to get to a hotel room that has a horrible musty smell is one thing that could be tolerated. I’m not a fancy person and was debating if I could just deal but when my partner stepped on some spikes from the carpet that was enough to be done. The protector ***** that normal places have from the room to the bathroom tile was missing. Further to that I scraped my hand on one of the exit doors that had some rusty metal from previous holes that were made in it. I would not think this place is safe for kids at all based on how much danger seems to be everywhere. If you must book considering they were doing renovations demand that you are put in a renovated room or don’t go. Fine if desperate to not sleep in your car but it literally is the bottom of the scale of what one would expect from a hotel.

Belli hotel puliti ben situati

This hotel is a disgrace. This hotel should be no more than 2 stars. It is a beautiful building that is so poorly maintained, the owners should be jailed for disrespecting a national treasure. Like so many Fairmont hotels, the only thing that keeps people coming here is the old, historic and quite beautiful building and setting. But that’s where it ends. The common areas are in poor condition. Lobby and bar furniture are old, worn and in many cases the cushions are torn or worn right thru. These are not problems that just popped up. They have been permitted to persist likely for many years or even decades without being addressed. Where the fabrics aren’t ripped, they are so old and dirty looking you barely want to touch them for fear of contracting the plague. The hotel restaurant is outfitted with vinyl furniture from Home Sense, not what you would expect from a 5* hotel chain. No one cares enough about this property to make any significant financial investments in its upkeep. The rooms are also a disaster. Small, with a tiny bathroom. The carpets were worn, stretched, and bunching on the floor. The furniture was beat up and worn. The air conditioning was so loud that it quite literally sounded like someone operating a small lawnmower in your room. It must have been a 30-40 year old air conditioning unit. It was so noisy we couldn’t sleep with it on, so instead sweat it out thru a mostly sleepless night. The bathroom tiles were probably also 30-40 years old, and the bathroom door looked as though it had been given 20 coats of paint over the years, but never a proper refinishing. Everything just looked ‘ewww, gross’. For a company that operates such national treasures, the folks at Fairmont should be brought before a Parliamentary committee and forced to testify about their horrible treatment of these properties. If these hotels were children, and Fairmont the parents, the government would have intervened long ago to ***** away custody and try and find better caregivers. Perhaps all these issues stem from the fact that the actual property is owned by Evergrande, who likely has neither the money nor the desire to make ant investments in improvements, but I suspect most of these issues existed long before Evergrande acquired the property. Anyhow, this property is a rip off, not worth it, and what’s worse, seeing it only makes you realize the unmet potential that exists here if it actually had owners and operators that cared to elevate the property to what it could and should actually be. So sad to see. I had a very similar experience at Banff Spring several years ago, and at the Fairmont Vancouver about a decade ago. I have avoided any other Fairmont until now, and yet again another huge disappointment. It seems this hotel chain has built quite the business on running poorly maintained, dirty, dumpy hotels in beautiful old buildings. Do better, please.

Il sito ha fatto un grande lavoro per attrarrci con il suo basso costo, purtroppo, questo posto era orribile. L'unico motivo che gli ho dato due stelle è perché il letto era una sorta di comodo e la camera era al meglio, pulita. L'intero hotel è FILTHY. Andammo in salotto e videmmo un sacchetto di bagagli che si sedette lì tutta la visita, non si è mai preso, si è spostato da un lato della strada all'altro. Tu vai dentro e la prima cosa che vedi è un divano sporco distrutto e pavimento che non ha mai visto un panno o un vuoto, lasciate solo un mopo. I mattoni sono deplorevoli e lo stato dell'hotel è onestamente grosso. Ci sono sporco e tinture ovunque abbiamo guardato. La piscina è pulita, ma troppo fredda per nuotare, e il tubo caldo è così sporco che non si possono vedere i piedi nell'acqua quando i jet sono su. Anche i pavimenti della piscina sono ghiacciati. Mi ha colpito quanto sporco questo posto era. Eravamo troppo grossi per divertirci a guardare il colazione complimentare. Sfortunatamente, era un denaro che non riusciremo mai a tornare e un acido 12 ore in viaggio. Per togliere la maggior parte degli ospiti erano smascherati nelle strade. Il personale era cortese, ma li abbiamo visti solo una volta durante il nostro soggiorno. In generale, non consiglierei questo hotel.