Utente ospite
13 settembre 2023
First of all, the bed sheets were not clean and the bathroom was not cleaned during our stay. One of the rooms was speaking and laughing quite loud one night till late night around 12 midnight. We tolerated it, however, early in the morning around 5 AM someone came and was banging on one of the doors very heavily that woke us up in shock. I asked them to be quiet and close the door but got yelled at and was threated to be beaten. I called the reception and asked for help but they did not do anything. After that, I called the Police for help because we were not feeling safe at all. The police arrived shortly, but could not find the violent guys, who was probably not staying at the hotel. . I am really surprised that this is happening at a 4 star hotel !!! I booked this hotel so that we could have a nice time in Prague but it seems that random violent people who are not in the hotel can easily come and threaten us. We are very lucky that we were not hurt by that man. We were shocked and could not use the day and very traumatized by this accident. Even worse, the hotel did not respond to us and ignored our complain! Be very careful when selecting this place to stay, after paying and checking in, you are on your own!
Traduci