EA Hotel Jeleni Dvur Prague Castle

Very good hotel

On first impressions not good. No signage to reception and exterior in poor condition. Reception staff found it hard to understand English and spent most of time on their phones. Room large and spacious but no safe or ventilation system as stated on website. One bedside lamp bulb holder hanging off with exposed wiring and only 1 bulb out of 4 working in ceiling. Spoke to reception regarding issues and returned from day out to find lamp repaired but bulbs not changed. No drink making facility in room or fridge. Wanted 12 euro a day for beverage making facility. Also no safe in room as stated on website. Breakfast not brilliant. Only hot food was frankfurters fried eggs and eggy bread. On one occasion went down to find no bread for toast. Had to knock kitchen door and was greeted by woman who did not understand me. Only one hot drink machine which dispensed warm drinks and took on average 2 minutes to dispense which adds up when a cue is formed. There was cereal but no milk available. Cleanliness was not brilliant. The beds were not made up daily only towels changed and bins emptied. On the final day we had to vacate by 11am. As our transfer was not untill 6.55pm they stored our cases for us. We returned at 3.30pm hoping to be able to freshen up and change but were informed that there was no toilets available to use only the ones in the rooms so we had to sit there awaiting our transfer for 3 and a half hours with no drink or toilet facilities, I think this must be on the bottom of the scale in the EA Hotel group. Prague is a beautiful city and well worth a visit but I would recommend another hotel.

We are a family of 4 and booked 2 rooms for 2 nights. At first we got a wrong room! So we walked in to an occupied room. The beds was very hard. No ventilation in extremely hot rooms, at least a fan wo do. Breakfast was not good at all. Location was good, very close to the castle. We do not recommend this hotel for more than one night

Wir waren für 3 Nächte im Mai 2024 und haben einschließlich Parkplatz 15372.- Kcs. bezahlt. Obwohl ich den online-Check-in abgeschickt habe war er im Hotel nicht auffindbar !? Das 2-Bettzimmer hatte nur einen Stuhl. Der Zustand und Herkunft des Möbelstücks sagt alles(s. Foto). Die angebotene Frühstück war im Umfang und Qualität in Ordnung. Das Frühstück wird im Keller mit Oberlicht serviert. Viele 2-Personentische sind Mittelfußtische(wackeln) und stehen zudem noch in der Ecke. Der malermäßige Zustand der Frühstückräume ist schlecht und wird nur noch durch den Flur getopt(s. Foto). Weiterhin ist ein Flachbildverseher im Angebot erwähnt, aber was nützt er, wenn man sehr viele Spartenkanäle in tschechisch empfangen kann und keinen einzigen deutsch/englischen Nachrichtensender! Den Zimmerservice war bei uns 1x tätig, die Betten wurden nicht gemacht. Die Auslegeware im Zimmer(deutlich Flecken, s. Foto) braucht dringend eine Grundreinigung! P.S. Um das Preis-Leistungsverhältnis darzustellen habe ich den Zimmerpreis genannt.