Margaret - Hôtel Chouleur

Such a lovely, classy hotel! Our family room was huge and comfortable, the bathroom luxurious, with such nice Diptyque bath products. The staff was welcoming and friendly, especially the woman at breakfast the next morning. The breakfast was excellent, as well as dinner at restaurant Gigi. The staff at Gigi were also especially nice and helpful. Unfortunately Rouge was closed the day we were there, otherwise we would have liked to try it. Perhaps for our next stay in Nîmes (which would also definitely be at this hotel!).

An hotel with elegance and personality. Friendly and service oriented staff with a personal and mindful presence.

Super comfortable beds - great space in the family suite - lovely breakfast - fantastic location & beautiful building - highly recommend

This is a beautiful property, well situated and beautifully decorated and we had a room - really a suite! - that exceeded our expectations. It was the kind of room that made me want to stay in all evening and pretend it was my home, not even needing to explore Nimes outside our four walls - a beautiful bedroom, sitting room and luxurious bath (but only a tub, no shower). HOWEVER, this first impression was soured by our overnight experience. We did not know we were situated with an adjoining wall to a loud bar until it was late in the evening - and impossible to sleep with the thumping of music coming through the wall. When morning came, my partner took a bath and everything was fine. I went to take mine - remember, no shower - and discovered the water was ice cold. Hotel maintenance came and said all the water heaters were working - he did not know what the problem was but he could not solve it. So after a crummy night of sleep in this beautiful place, and no ability to clean up the next day, we continued our trip and moved on to our next destination. Given the night club, lack of sleep and no ability to shower, we thought it was reasonable to ask for some sort of accommodation and asked for half of our room cost to be refunded. The girls at the front desk were apologetic and lovely, but clearly not empowered to take any real action. They promised to share our experience with the owner/manager who would make this decision. Weeks have passed, and we have received no word from her and have to assume we have come and gone and she doesn’t care. Maybe she will care now that I have posted this review.