Hotel Fasano Trancoso

Hotel simplesmente perfeito ! Atendimento super cordial, atencioso e gentil, todos os funcionários super dispostos a entregar a melhor experiência! Café da manhã delicioso, com certeza o melhor q já tivemos no Brasil. Quarto lindo, moderno e aconchegante com uma varanda e rooftop incríveis. Área da piscina e praia com vistas lindas. Disponibilidade de bicicletas foi super bacana. Saímos do hotel com desejo de voltar em breve.

The hotel is in a beautiful location, it’s well designed, the rooms, pool area,spa and restaurant are all simple but very comfortable. Overall we had a really lovely time and enjoyed the hotel but there is definitely room for improvement on the service. A lot of the team don’t speak English which is not an issue but may account for the lapses in service. They are all kind and try to be helpful but it was clear that some of the customer service training is inconsistent. Some areas for significant improvement are: Arrival experience - we arrived at 4am and the welcome was not great. We were all asked to fill in forms even the 10 year old even though they could tell how tired we were and could’ve done it in the morning. It was also chaotic. Restaurant- food was hit and miss and so was the service. Dinner was particularly poor - inedible pasta and risotto . The buffet was really excellent but any ordered food or drinks Most often didn’t arrive or was very slow. Activities - there should be better information about activities- if we had known about the boat trip we would have done it especially if they gave us a bit more information. The service by the pool was excellent. The team were very helpful.Our only issue was the main pool being used by the kids club (were were with a 10 year old so we’re not anti child) but they were really noisy playing organised games and they should have gone to one of the other three kids pools.

The rooms we had, was below expectations. No view, lacking of light, a lot of humidity in the room and very small. The access by road is in an extremely bad condition! In case of rain, the road is swept away….. The pool area is nice, but the service was a bit invisible. Quality of food was okay. The SPA is very good. The hotel is maximum a 4 star.

Overrated and overpriced resort wannabe. Nature and location are great, villa ideas good but they extremely dark and very basic. Absolutely nothing luxurious inside The gym are one big nice , but almost empty space. For a resort you expect more activities. Services are very up down and extremely individual. Guest relation persons are super cool and tried their absolute best to make your stay great and battle to help with mistakes from colleagues.

Excelência. Serviço impecável. Instalações belíssimas. Maravilhoso. Certamente um dos melhores hotéis do Brasil. Os quartos são amplos, confortáveis, bem posicionados. Restaurante excelente. Destaque para o café da manhã, com muitas e muitas opções deliciosas.

Estou hospedada no fasano. A primeira impressão ja foi péssima ao chegar no quarto, que estava com mofo impregnado. Nao quiseram fazer a troca no primeiro dia, e o hotel estava vazio. Com muito custo, consegui outro quarto no dia seguinte. Nao dormi nada nem com tanto antialérgico que tomei. Staff arrogante, tanto na piscina quanto no restaurante. Muito longe do quadrado, hotel sem atrativos, sem programação de musica, nada. Mal toca um som ambiente no restaurante. Cafe da manhã limitado. Preço caríssimo no restaurante e bar. Achei péssimo, não volto mais.